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How do I ensure my Trade Assurance order is shipped on time?

 Make sure you have entered the shipping date in your Trade Assurance Contract

shipping date.png 
 
1) If the supplier doesn’t ship or doesn’t ship on time, you can open a dispute. After you open a dispute, the supplier should respond or offer a solution. If the issues cannot be resolved, you can ask Alibaba.com to step in and make a determination.

open a dispute.png

2) If the supplier is found to be liable, then you will receive 100% refund of your Trade Assurance Amount. Alibaba.com will then seek reimbursement from the supplier.

最後更新:2017-05-22 21:28:56

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