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How do I make a refund request for Secure Payment orders?

You can open a dispute after shipment and before you confirm delivery of your order. You should open a dispute if:
·The goods are not received before the deadline;
·The goods are not received in satisfactory condition


Please follow the steps below to open a dispute:

1.  Sign in to My Alibaba

2.  Click All Orders under Order Management

3.  Find the order and click Cancel Order Request
cancel order request.png

4.  

最後更新:2017-05-22 21:28:44

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