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when I restart my iMac my apple ID with an old ...

when I restart my iMac my apple ID with an old email account keeps popping up.  I've updated my apple ID information with my new email and it still happens.  How do I get it to show my new apple ID information.  I don't have access to the old email.  I've tried the other suggestions of signing out of imessage and signing back in...didn't work.  No matter what I do the old email keeps popping back up.  This should be an easier fix than this? 

Welcome to the Apple community Michelle.

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

This feature has been introduced to make stolen phones useless to those that have stolen them.

However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.

The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

This article provides more information about Activation Lock.

I'm having the same problem as Michelle, except I don't think you answer pertains to our question. She's having the issue with her imac as am I, not an iphone. 

My situation is I have an ipad, iphone and imac. I was able to get rid of the problem of my ipad and iphone showing my old email address originally linked to icloud after I changed my email address. So I have them working with the icloud.  When I restart my imac, it still asks for my password associated to my old email address for icloud. I have no idea what that password is for that email since it's been a couple of years. So I've just been hitting "cancel" and moving on. I have been able to sign into my icloud account on my imac with my new address and and apple password by going to Icloud and doing it that way. And I deleted the "old" address as the alternative address and it still will prompt me at start up for my old email and password. As Michelle said, this shouldn't be that hard to do.

EXACTLY like Lluce said!  I'm not having the problem with my iPhone, just my iMac.  I've tried all the suggestions in the post, but the problem is I have to use my OLD email to solve the issue.  It's no longer a valid email and it DOES go through a verification process before you procede. 

When you change our update your iCloud/Apple ID it should automatically push that information to all your apple products and do an internal update.  Why the end user should fix YOUR problem is beyond me.  Once I changed my ID that should be all I have to do.

Come on you brilliant Apple gear heads.  FIX this!!!

Just setting up iCloud on my iMac, my problem is when trying to sign out/off from iCloud it comes up with a verification code that is being sent to my land line, I'd changed the numbers in my Apple ID and they show as changed but the land line number still shows as number that the verification code being sent, I prompt "Don't have access to this phone" and that's no help at all.  The only way I can sign out /off from iCloud is to uncheck everything that I wanted to keep in the cloud????

Thanks in advance for any help.

wish I had a clue wrote:

 

The only way I can sign out /off from iCloud is to uncheck everything that I wanted to keep in the cloud????

 

Unchecking items in System Preferences only deletes them from your Mac, not from iCloud.  When you sign back in your iCloud data will reappear on your Mac.

Sounds like your problem is completely different than mine and Michelle's on this thread, so you might want to start a new thread with this question, because apparently we're all just talking to each other here because no one is coming to any of our rescue! Good luck!

Did you ever try recreated your old ID from your current ID, then just ignoring the verification prompt and use your current password to delete the old account from your Mac?  According to Apple, if your old ID is an earlier version of your current ID you should need to verify the account for this to work.  (If your current ID is an entirely new ID that was never associated with your old email address, it won't.)

Recreating my old ID worked! I reset my passwork on AppleID, then went back and changed the primary email address. ICloud then opened with the old email and the new password! Thanks for the suggestion!

What?? Recreate an old ID? I had an entirely different email address and password originally.    I don't have access to comcast mail anymore, so I  can't recreate that.  I think I need a more detailed description step by step to know what your saying to do. 

Do you mean that you don't remember your previous ID and password?

I know the email address which was my ID, and I usually always used a particular password which apparently was a different variation because it didn't work the many times I tried to  get it to work.  I mean honestly this shouldn't be that hard to do, just change an ID and password.  Have done it many times with other types of accounts.  Apparently this is completely ridiculous because of the MANY people who have the same issue. 

Lluce wrote:

 

I know the email address which was my ID, and I usually always used a particular password which apparently was a different variation because it didn't work the many times I tried to  get it to work.  I mean honestly this shouldn't be that hard to do, just change an ID and password.  Have done it many times with other types of accounts.  Apparently this is completely ridiculous because of the MANY people who have the same issue. 

If you want help quit with the ranting,

Go to iforgot.apple.com and reset the password you need.

I'm not ranting. I'm stating a fact.  I don't want to reset the password on my current iCloud that shows up on my iPad and iPhone and that I can sign into from iCloud on my computer.  I just want to get rid of the prompt that asks me for my "old" ID when I restart my computer.  The old account doesn't even show up on "manage my iCloud" page, it show my new account.  So yes, this is very confusing and would make anyone rant. 

Take it to an Apple Store.

最后更新：2017-08-26 07:54:00

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