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How do I use Trade Assurance to protect my payments?

1. Place a Trade Assurance order and make sure that your product quality requirements are clearly described in your order contract.

2. Negotiate with your supplier and confirm the covered amount for your order. If the supplier does not ship your order on time or the quality of your products does not meet standards agreed upon in your contract, you have the right to open a dispute and request a refund.

3. Make sure you send your payment to the supplier’s Citibank bank account designated by Alibaba.com. The supplier’s Citibank details can be found on the order page. If you choose to pay via Credit Card or e-Checking, please follow the steps on the order page to process your payment.

4. Confirm your coverage type. You can check this on the order details page.

If you select pre-shipment coverage, you will be covered for the actual initial payment received (excluding any bank fees). Please remember to inspect the products and open a dispute before shipment to be eligible for Trade Assurance protection.

If you select post-delivery coverage, you will be covered for the total amount of the actual payment received (excluding any bank fees). Please remember to open a dispute within 15 days after your goods have cleared customs and within 90 days after the supplier has shipped the order to be eligible for Trade Assurance protection.

Gentle reminder: If you select post-delivery coverage, please confirm when you receive the goods after you are satisfied. Click here for more details on how to confirm whether your order is covered by Trade Assurance or not.

最后更新：2017-05-22 21:29:15

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