254      iPhone_iPad_Mac_手机_平板_苹果apple

Software update not accepting password

My ipad and iPhone have red 1 indicator on my settings app. It is asking for software grade.  I select install now. I enter my password and it keeps failing. I have reset my iTunes password and tried again.  Still doesn't accept password. What am I doing wrong?

Hi Phatrick,

It seems like you are trying to update an iPhone that is locked with a passcode. Try entering the passcode that you set to unlock the iPhone.

If it is not available, try to restore the iPhone from recovery mode as suggested here:

iOS: Forgotten passcode or device disabled after entering wrong passcode

https://support.apple.com/kb/ht1212

You can also try updating through iTunes with the following article:

Update your iPhone, iPad, or iPod touch

https://support.apple.com/kb/ht4623

Thank you for using Apple Support Communities.

Take care,

Sterling

I have the same problem. I can get into my phone with my passcode. I can get it to iTunes with a passcode. But the software update is requiring a passcode that is neither of these and I don't know what it is?   I don't know if this is related but when I try to delete a profile it also asks for a password and neither password works to delete the profile?   I cannot delete a profile and I cannot add a profile because no password seems to work. 

最后更新：2017-09-10 09:07:45

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