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Updated Software/Watch Pairing Issues

Hello,

  I received an error message that I needed to update my Iphone 6S with the latest software before pairing with my new Apple Watch.   I updated to the latest software on my phone.  I am still receiving a message that my software is out of date when trying to pair my phone with my Apple watch.  I have tried restarting both a few times, not luck.

 

Thanks!

Hello Zepphead2016,

 

Thanks for using Apple Support Communities. 

 

I see that you have updated the software on your iPhone 6S and you are still receiving an out of date software message when trying to pair with your Apple Watch. I know how important it is to make sure that you can set up and pair your Apple Watch. I have something that I would like you to try.

 

Use Update the software on your Apple Watch and make sure that your Watch also has the latest software installed, specifically, this section:

 

Before you begin

To update the software on your Apple Watch, you need to:

Update your Apple Watch

  1. Connect your Apple Watch to power, and keep it on the charger until the update is complete.
  2. On your iPhone, open the Watch app, tap the My Watch tab, then tap General > Software Update.
  3. If asked for your iPhone passcode or Apple Watch passcode, enter the passcode. 
  4. Wait for the progress bar to appear and complete. Don't restart your Apple Watch during the update, which might take some time. When the update finishes, your Apple Watch will restart on its own.

 

Once you've confirmed that both devices have the latest software installed, use the following resource and try to set up and pair your Apple Watch again:

Set up your Apple Watch

 

Have a great day! 

Hello,

 

I am experiencing the same issue with my Apple Watch and iPhone. My phone is up to date, but I cannot pair my recently acquired Apple Watch (series 2 Nike edition) as it states my phone is not up to date when I attempt to connect. Your answer is to update the watch via the iPhone, however how is this even possible when my watch cannot connect to my iPhone? I am not able to see any details or the My Watch screen in the Watch app, as the watch is not connected to the phone. Can you please elaborate?

 

Thank you

Hi

 

Follow the instructions here to pair and set up Apple Watch:

 

 

If your Apple Watch has previously been updated with watchOS 4 developer beta software, then it cannot be paired to an iPhone running iOS 10.x. watchOS is also not user-downgradable. Your options include:

 

  • Return the Apple Watch to the seller for a refund.
  • Wait for iOS 11 to be released (due for release on 19 September).
  • Participate in the iOS 11 public beta (this is not recommended for your main device):
  • Contact Apple Support or make a Genius Bar reservation for assistance.

最后更新：2017-09-17 01:57:08

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