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Sierra crashes

I have a iMac (2013) and have been having recurring crash issues on Sierra.  I have cleaned up all applications, ran validation on Font book (there were some issues), ran Oynx to clean up everything as well as running Rebuild on Spotlight as well as fixing Permissions.  My system will run fine for a day or two, locks up and reboots.  This has been happening for the past 1 year and have not been able to resolve it.  The one thing that stays the same is the amount of memory Kernel Task is using (over 1.4 GB).  I have no login items setup.  This usually happens when I watch videos as well as Netflix and Amazon Prime Video.  AND it has happened in Chrome and Firefox. Firefox tends to have some video issues. I have noticed that some websites play video automatically.  I have a plug-in that stops it.  My computer seems to run much faster, however, my computer still keeps locking up and rebooting. I am wondering if there is an app that even though it is not active, is running something in the background. When I look at Activity Monitor, there seems to be a ton of processes.  I am wondering if I uninstalled something that did not truly uninstall everything. 

Thoughts?

 

treCheck version: 3.4.4 (448)

Report generated 2017-09-04 13:15:17

Download EtreCheck from https://etrecheck.com

Runtime: 1:46

Performance: Excellent

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

 

Problem: Computer is restarting

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,2

    1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

    32 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM1

            8 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en1: 802.11 a/b/g/n/ac

    iCloud Quota: 4.99 GB available

 

Video Information: ⓘ

    NVIDIA GeForce GT 755M - VRAM: 1024 MB

        iMac 2560 x 1440

 

Disk Information: ⓘ

    APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 999.35 GB (925.20 GB free)

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

     USB30Bus

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

        Sunplus Innovation Technology. USB to Serial-ATA bridge

            HDS721010CLA332 disk1: (1 TB)

                EFI (disk1s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

                BackupDisk (disk1s2 - Case-sensitive Journaled HFS+) /Volumes/BackupDisk : 999.86 GB (639.71 GB free)

        Apple Inc. iPhone

        EPSON EPSON WF-3620 Series

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: about 15 hours

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /System/Library/Extensions

    [not loaded]    com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Lookup]

 

System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    174 Apple tasks

    [running]    102 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    41 Apple tasks

    [loaded]    175 Apple tasks

    [running]    102 Apple tasks

 

Launch Agents: ⓘ

    [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2015-09-29) [Lookup]

    [not loaded]    com.epson.ecrp.launcher.plist (EPSON - installed 2016-04-11) [Lookup]

    [loaded]    com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-06-24) [Lookup]

    [running]    com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-07-24) [Lookup]

    [running]    com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-07-24) [Lookup]

    [loaded]    com.oracle.java.Java-Updater.plist (? df742982 be93c7fb - installed 2017-07-23) [Lookup]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 e92009a9 - installed 2017-07-24) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup]

    [loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]

    [loaded]    com.opendoor.doorstopdaemon.plist (? 90863dd4 9f2638a0 - installed 2008-03-03) [Lookup]

    [loaded]    com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.ARM.[...].plist (? 56ebbe7d b8887e79 - installed 2014-06-07) [Lookup]

    [running]    com.amazon.music.plist (? 7c73c27a de67f3c1 - installed 2015-05-24) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

 

Internet Plug-ins: ⓘ

    Silverlight: 5.1.50901.0 (installed 2017-06-04) [Lookup]

    FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-20)

    Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]

    JavaAppletPlugin: Java 8 Update 141 build 15 (installed 2017-07-23) Check version

    PepperFlashPlayer: 26.0.0.151 (installed 2017-08-08) [Lookup]

 

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-07-24) [Lookup]

    Java (installed 2017-07-23) [Lookup]

 

Time Machine: ⓘ

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 74.14 GB

    Destinations:

        BackupDisk [Local]

        Total size: 999.86 GB

        Total number of backups: 298

        Oldest backup: 1/11/12, 7:18 AM

        Last backup: 9/4/17, 12:46 PM

        Size of backup disk: Adequate

            Backup size 999.86 GB > (Disk used 74.14 GB X 3)

 

Top Processes by CPU: ⓘ

         4%   WindowServer

         2%   kernel_task

         1%   Finder

         1%   hidd

         0%   fontd

 

Top Processes by Memory: ⓘ

    1.43 GB   kernel_task

    341 MB    Google Chrome

    281 MB    Google Chrome Helper

    275 MB    Google Chrome Helper

    192 MB    softwareupdated

 

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    190 KB    120 KB    mDNSResponder

    103 KB    5 KB      netbiosd

    8 KB      7 KB      apsd

    5 KB      3 KB      assistantd

    3 KB      3 KB      ntpd

 

Top Processes by Energy Use: ⓘ

      9.06 WindowServer

      2.18 Finder

      1.70 hidd

      1.06 Google Chrome

 

Virtual Memory Information: ⓘ

    26.49 GB  Available RAM

    22.55 GB  Free RAM

    5.51 GB   Used RAM

    3.94 GB   Cached files

    0 B       Swap Used

 

Software installs: ⓘ

    Adobe Flash Player:  (installed 2017-08-08)

    Adobe Pepper Flash Player:  (installed 2017-08-08)

    Microsoft Remote Desktop: 8.0.27319 (installed 2017-08-25)

 

    Install information may not be complete.

 

Diagnostics Information: ⓘ

    2017-09-03 21:41:08    Last shutdown cause: -128 - Unknown

 

 

Remove the Anti-Virus,

 

https://www.avira.com/en/support-for-business-knowledgebase-detail/kbid/1242

 

then boot into safe mode

then reboot normaly

 

The AV is most likely the culprit. If you can't live without it then reinstall it and see if the problem is solved, if not then you know whats causing it.

Interesting.  But I uninstalled that application awhile back.  Is there something I can run to remove it or do I need to install the software and uninstall it?

the knowledgebase link I posted would probably be a good start. I may be going out on a limb to state this but Avira has something of a reputation to uphold so their instructions are less likely to be questionable than that of a products like "Mac Keeper" or "Clean My Mac"; both scam-ware products that should be avoided at all cost IMHO. I'd follow their directions on total removal and complete the steps I posted after the link and just keep an eye on the system. At this time OS X and all products for "Anti-Virus" for OS X do not seem to be very compatible if you look on these forums, and at this time they are not protecting your against any virus as no OS X virus has appeared at this time, further they don't prevent malware or adware infections so their effectiveness is in question as to how they would contend against an actually OS X virus if one were ever to be encountered "in the wild."

最後更新：2017-09-05 04:18:06

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