181      iPhone_iPad_Mac_apple

MacBook Air disabled

Suddenly my daughter's computer ask for a pin with 4 digital and at the bottom of the screen said "write to email: applehelp@caramail.com", even when I said to her don't write to extrange emails, she wrote and this Mail was the response:

And also her iPhone was blocked and show a message that said that the Apple ID account was blocked.

The iPhone now is ok, we changed the appleID password, but the MacBook still blocked! Please help, she has school infomation there.

Thanks!

最後更新：2017-08-19 12:41:37

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