82      iPhone_iPad_Mac_apple

Bills

Hi I have been bill for $32 and I don't know what it is for

Hi

If you are referring to a message that you have received, rather than to an actual charge to your payment method, then - to check whether an email or message is, in fact, from Apple - follow Apple's instructions here:

• Identifying fraudulent "phishing" email - Apple Support
• Identifying legitimate emails from the iTunes Store - Apple Support

To check your past purchases: 

• On an iPhone or iPad, follow the steps here:
  • Download your past purchases - Apple Support
• If you have access to a computer, you can instead follow these steps: 
  • See your purchase history in the iTunes Store on a Mac or PC - Apple Support

If you have opened a phishing email or message (which is designed to trick you into disclosing personal information such as your Apple ID, password and/or payment details to a third-party), then:

• You should not reply to it, visit any linked website or enter any information there.
• If you have already entered any information into a phishing website or otherwise provided the sender with any information - or if you are concerned that your Apple ID may have been compromised - then follow the steps here:
  • If you think your Apple ID has been compromised - Apple Support
• If you need further assistance, contact Apple Support:
  • Contact Apple for help with Apple ID account security - Apple Support
• To report phishing attempts to Apple, follow the instructions here:
  • https://www.apple.com/legal/more-resources/phishing/

If you have actually been charged for that amount and do not recognise what the charge relates to, then:

• Follow the instructions here:
  • iTunes Store charges on bank, credit, and debit card statements - Apple Support
• If you still don't recognise the charges, then contact iTunes Support for assistance:    
  • Contact - Official Apple Support

(I'm afraid that no-one here can look into your billing issue to assist you directly. This is a user-based technical support community - you are not talking to Apple here).

No I have a charge in my account from ITunes but didn't have any purchase register in my acc

Then follow the instructions in the latter part of my previous reply, starting "If you have actually been charged for that amount..."

最後更新：2017-09-06 04:17:58

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