934 iPhone_iPad_Mac_apple

Mac Mail crashing

Mac mail started crashing recently and now it's doing it regularly. Oddly it can fix itself after a while. Other answers to fix it on the forum are not working. Anyone help? Part of crash report below.

Process: Mail [698]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Identifier: com.apple.mail

Version: 9.3 (3124)

Build Info: Mail-3124000000000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Mail [698]

User ID: 501

Date/Time: 2017-09-19 13:29:41.253 +0100

OS Version: Mac OS X 10.11.6 (15G1611)

Report Version: 11

Anonymous UUID: E23F9C25-A805-387B-FEE5-B5E5C50460DA

Time Awake Since Boot: 1900 seconds

System Integrity Protection: enabled

Crashed Thread: 23 Dispatch queue: IMAPNetworkTaskHandler queue :: NSOperation 0x7fac3b54c7a0 (QOS: UTILITY)

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'

abort() called

terminating with uncaught exception of type NSException

For further analysis you may post an Etrecheck report. The link is https://www.etrecheck.com

Thanks for the reply - report below from EtreCheck.

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-19 13:49:34

Download EtreCheck from https://etrecheck.com

Runtime: 2:14

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information: ⓘ

MacBook Air (13-inch, Mid 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Replace Soon - Cycle count = 1061

Video Information: ⓘ

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Disk Information: ⓘ

APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 120.47 GB (27.56 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus 128.71 GB

Apple Card Reader 128.71 GB

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Transcend (disk1s1 - ExFAT) /Volumes/Transcend : 128.68 GB (73.07 GB free)

Physical disk: SD Card Reader 128.68 GB (73.07 GB free)

Time Machine Backups (disk3s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 2.00 TB (1.38 TB free)

Physical disk: Disk Image 2.00 TB (1.38 TB free)

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Kies.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.32 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungACMData (1.4.32 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungComposite (1.4.32 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungMTP (1.4.32 - SDK 10.5) [Lookup]

[not loaded] com.devguru.driver.SamsungSerial (1.4.32 - SDK 10.6) [Lookup]

Startup Items: ⓘ

Panasonic_LPD: Path: /Library/StartupItems/Panasonic_LPD

Panasonic_MFS_PushServer: Path: /Library/StartupItems/Panasonic_MFS_PushServer

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 150 Apple tasks

[running] 82 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 155 Apple tasks

[running] 92 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.panamfs.help.agent.plist (Panasonic System Networks Co.,Ltd. - installed 2014-09-08) [Lookup]

[loaded] com.panamfs.secureprint.agent.plist (? 3d1cd90b 30f13156 - installed 2016-11-08) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-05-27) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-08-05) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

[running] com.panamfs.lpd.plist (Panasonic System Networks Co.,Ltd. - installed 2014-09-08) [Lookup]

[running] com.panamfs.pushd.plist (Panasonic System Networks Co.,Ltd. - installed 2014-10-28) [Lookup]

[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2015-12-04) [Lookup]

User Launch Agents: ⓘ

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-12-15) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-08-22) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-18) [Lookup]

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-09-14)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

PopClip Application

(/Applications/PopClip.app)

Mail Application

(/Applications/Mail.app)

Dropbox Application

(/Applications/Dropbox.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-05-27)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-05-27)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

fuspredownloader Application - Hidden

(~/Library/Application Support/.FUS/fuspredownloader.app)

KiesAgent Application - Hidden (? 0 - installed 2017-06-13)

(/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

Zoom It Application

(/Applications/Zoom It.app)

EvernoteHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-09-18)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-14) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-24)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-01) [Lookup]

AdobePDFViewer: 17.012.20098 (installed 2017-09-01) [Lookup]

Flash Player: 27.0.0.130 (installed 2017-09-14) [Lookup]

Default Browser: 601 (installed 2016-11-08)

SharePointBrowserPlugin: 14.7.3 (installed 2017-04-13) [Lookup]

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

Safari Extensions: ⓘ

None

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-08-29) [Lookup]

Time Machine: ⓘ

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 120.47 GB Disk used: 92.91 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 243

Oldest backup: 02/01/2014, 08:02

Last backup: 19/09/2017, 10:19

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 120.47 GB X 3)

Top Processes by CPU: ⓘ

8% kernel_task

6% mdworker

5% WindowServer

3% backupd

Top Processes by Memory: ⓘ

565 MB kernel_task

327 MB com.apple.WebKit.WebContent

143 MB softwareupdated

136 MB com.apple.WebKit.WebContent

114 MB Safari

Top Processes by Energy Use: ⓘ

7.06 mds

5.04 WindowServer

4.76 mdworker

4.38 mdworker32

Virtual Memory Information: ⓘ

929 MB Available RAM

17 MB Free RAM

3.09 GB Used RAM

912 MB Cached files

0 B Swap Used

Software installs: ⓘ

Adobe Acrobat Reader DC (17.012.20098): (installed 2017-09-01)

Evernote: 6.12 (installed 2017-09-05)

Evernote: 6.12.1 (installed 2017-09-08)

Adobe Flash Player: (installed 2017-09-14)

PDF 壓縮器: 3.7.3 (installed 2017-09-18)

Evernote: 6.12.2 (installed 2017-09-18)

Install information may not be complete.

Diagnostics Information: ⓘ

2017-09-19 13:29:41 Mail.app Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'

abort() called

terminating with uncaught exception of type NSException

2017-09-16 22:53:07 Software Update.app High CPU use [Open] [Details]

the 1,2 punch

Malware Bytes and Clean My Mac!

If you want to destroy a mac's stability these are the two applications to do it.

remove Clean My Mac

Open CleanMyMac 2.
Go to the Uninstaller module
Go to CleanMyMac in the list of apps found by the module.
Click Complete Removal in the Smart Selector panel to mark the application file and all it related items for removal.
Click Uninstall.

Remove Mac Keeper

https://www.macworld.com/article/2861435/software-utilities/how-to-uninstall-mac keeper-from-your-mac.html

disconnect all external device

shut down

reboot into safeboot mode

Use safe mode to isolate issues with your Mac - Apple Support

then reboot normally

and post another etrecheck report.

Don't think I have Mac Keeper but I removed Clean My Mac. New etrecheck report attached.

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-19 14:21:53

Download EtreCheck from https://etrecheck.com

Runtime: 2:14

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information: ⓘ

MacBook Air (13-inch, Mid 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir6,2

1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Replace Soon - Cycle count = 1061

Video Information: ⓘ

Intel HD Graphics 5000 - VRAM: 1536 MB

Color LCD 1440 x 900

Disk Information: ⓘ

APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 120.47 GB (27.47 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus 128.71 GB

Apple Card Reader 128.71 GB

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech USB Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Transcend (disk1s1 - ExFAT) /Volumes/Transcend : 128.68 GB (73.24 GB free)

Physical disk: SD Card Reader 128.68 GB (73.24 GB free)

Time Machine Backups (disk3s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 2.00 TB (1.38 TB free)

Physical disk: Disk Image 2.00 TB (1.38 TB free)

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1611) - Time since boot: about one hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Kies.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.32 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungACMData (1.4.32 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungComposite (1.4.32 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungMTP (1.4.32 - SDK 10.5) [Lookup]

[not loaded] com.devguru.driver.SamsungSerial (1.4.32 - SDK 10.6) [Lookup]

Startup Items: ⓘ

Panasonic_LPD: Path: /Library/StartupItems/Panasonic_LPD

Panasonic_MFS_PushServer: Path: /Library/StartupItems/Panasonic_MFS_PushServer

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 149 Apple tasks

[running] 83 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 156 Apple tasks

[running] 91 Apple tasks