241 iPhone_iPad_Mac_apple

iMac freezing regardless of what user is doing

Have trouble shot the system freezing regardless of what the person is doing. It can happen from booting up to using anything on the iMac. Out of ideas on what to do next. It happened over the winter and eventually disappeared but has reemerged and not sure what to do. Have run everything that Apple suggests and still not help with freezing.

The problem is that there are no logs created when it freezes (crashes) so trouble shooting the problem is difficult at best for an end user.

You may post an EtreCheck report for futher analyis. The link is www.etrecheck.com

https://etrecheck.com/faq

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-05 07:56:51

Download EtreCheck from https://etrecheck.com

Runtime: 4:39

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Apps are crashing

Hardware Information: ⓘ

iMac (Retina 4K, 21.5-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac16,2

1 3.3 GHz Intel Core i7 (i7-5775R) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 169.27 GB available

Video Information: ⓘ

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

iMac 4096 x 2304

Disk Information: ⓘ

APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB

Boot OS X (disk0s3 - Journaled HFS+) <not mounted> : 134 MB

APPLE HDD ST2000LM003 disk1: (2 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 1.11 TB

Recovery HD (disk1s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

Realtek USB3.0 Hub

Western Digital My Book 25EE

My Book 25EE disk5: (6 TB)

EFI (disk5s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk5s2) <not mounted> [CoreStorage Container]: 3.00 TB

Boot OS X (disk5s3 - Journaled HFS+) <not mounted> : 134 MB

iMac Backup 3 (disk5s4 - Journaled HFS+) /Volumes/iMac Backup 3 : 3.00 TB (1.42 TB free)

Western Digital My Book 1230

My Book 1230 disk7: (4 TB)

(disk7s1) <not mounted> [EFI]: 315 MB

iMac macOS Sierra (disk7s2 - Journaled HFS+) /Volumes/iMac macOS Sierra : 4.00 TB (2.14 TB free)

Western Digital My Book 25EE

My Book 25EE disk4: (4 TB)

EFI (disk4s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

iMac Backup 4 (disk4s2 - Journaled HFS+) /Volumes/iMac Backup 4 : 3.01 TB (2.45 TB free)

Reserved (disk4s3 - Journaled HFS+) /Volumes/Reserved : 993.68 GB (993.01 GB free)

Western Digital My Book 1230

My Book 1230 disk6: (4 TB)

(disk6s1) <not mounted> [EFI]: 315 MB

iMac Backup (disk6s2 - Journaled HFS+) /Volumes/iMac Backup : 2.00 TB (50.20 GB free)

iMac Backup 2 (disk6s3 - Journaled HFS+) /Volumes/iMac Backup 2 : 2.00 TB (19.98 GB free)

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Realtek USB3.0 Hub

SanDisk Wireless Flash Drive

Wireless Drive disk3: (63.86 GB)

MobileFiles (disk3s1 - ExFAT) /Volumes/MobileFiles : 63.85 GB (63.83 GB free)

Apple Inc. iPad

Realtek USB3.0 Hub

Apple Inc. Magic Trackpad 2

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.23 TB (686.49 GB free)

Physical disk: disk0s2 120.99 GB Online

Physical disk: disk1s2 1.11 TB Online

Various Backups (disk8 - Journaled HFS+) /Volumes/Various Backups : 3.00 TB (2.70 TB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk5s2 3.00 TB Online

System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

Executable not found!

~/Library/LaunchAgents/com.shoebox.launched.pliste

ABSOLUTE_APP_LOCATION/Contents/MacOS/Shoebox upload

Executable not found!

2 orphan files found. [Clean up]

Kernel Extensions: ⓘ

/Applications/BlockBlock_Installer.app

[loaded] com.objectiveSee.kext.BlockBlock (0.9.5 - SDK 10.12) [Lookup]

/Applications/Boxcryptor.app

[not loaded] com.boxcryptor.BCFS.filesystems.bcfs (3.6.2 - SDK 10.9) [Lookup]

/Applications/Disk Sensei.app

[not loaded] org.cindori.TrimEnabler (1.0 - SDK 10.10) [Lookup]

/Applications/ExpanDrive.app

[not loaded] com.expandrive.filesystems.strongfuse (3.5.6 - SDK 10.9) [Lookup]

/Applications/Ostiarius.app

[not loaded] com.objective-see.OstiariusKext (1.0 - SDK 10.11) [Lookup]

/Applications/Toast 14 Titanium/Toast Audio Assistant.app

[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7) [Lookup]

/Applications/Toast 14 Titanium/Toast Titanium.app

[not loaded] com.roxio.TDIXController (2.0) [Lookup]

/Applications/Trim Enabler.app

[not loaded] org.cindori.SATSMARTDriver (0.10 - SDK 10.9) [Lookup]

[not loaded] org.cindori.TrimDriver (1.0 - SDK 10.12) [Lookup]

/Applications/Utilities/NoSleep.app

[loaded] com.protech.NoSleep (1.4.0 - SDK 10.10) [Lookup]

/Library/Extensions

[not loaded] VXiCorp.VXiUSBDriver (2.9.0 - SDK 10.11) [Lookup]

[loaded] at.obdev.nke.LittleSnitch (4.0.2 - SDK 10.11) [Lookup]

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10) [Lookup]

[loaded] com.globaldelight.driver.CaptoDevice (1.0 - SDK 10.10) [Lookup]

[not loaded] com.globaldelight.driver.VoilaDevice (2.0 - SDK 10.10) [Lookup]

[loaded] com.google.santa-driver (0.9.19 - SDK 10.11) [Lookup]

[loaded] com.intel.kext.intelhaxm (6.0.5 - SDK 10.9) [Lookup]

[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]

[not loaded] com.paragon-software.filesystems.ntfs (14.2.359 - SDK 10.5) [Lookup]

/System/Library/Extensions

[not loaded] com.microsoft.driver.MicrosoftMouse (8.2) [Lookup]

[loaded] com.nomachine.driver.nxau (4.1 - SDK 10.8) [Lookup]

/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns

[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) [Lookup]

[not loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) [Lookup]

Startup Items: ⓘ

Cocktail: Path: /Library/StartupItems/Cocktail

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 174 Apple tasks

[running] 101 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 35 Apple tasks

[loaded] 174 Apple tasks

[running] 108 Apple tasks

Launch Agents: ⓘ

[running] at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2017-09-03) [Lookup]

[running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2017-09-03) [Lookup]

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-01) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[running] com.bjango.istatmenusagent.plist (Bjango Pty Ltd - installed 2017-09-03) [Lookup]

[running] com.bjango.istatmenusnotifications.plist (Bjango Pty Ltd - installed 2017-09-03) [Lookup]

[running] com.bjango.istatmenusstatus.plist (Bjango Pty Ltd - installed 2017-09-03) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[running] com.google.santagui.plist (Google, Inc. - installed 2017-07-12) [Lookup]

[not loaded] com.maintain.LogOut.plist (Shell Script 1d95663e - installed 2017-07-14)

[failed] com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2017-07-14)

[not loaded] com.maintain.Restart.plist (Shell Script 5421a7fd - installed 2017-07-14)

[not loaded] com.maintain.ShutDown.plist (Shell Script 9b7e817c - installed 2017-07-14)

[not loaded] com.maintain.Sleep.plist (Shell Script 94f768ba - installed 2017-07-14)

[running] com.maintain.SystemEvents.plist (Apple, Inc. - installed 2017-09-02)

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-08-25) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 861f54ae be93c7fb - installed 2017-07-18) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[running] com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-08-27) [Lookup]

Launch Daemons: ⓘ

[running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2017-09-03) [Lookup]

[running] com.adobe.ARM.[...].plist (Adobe Systems, Inc. - installed 2017-08-24) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-01) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 e92009a9 - installed 2017-07-24) [Lookup]

[running] com.apple.serverd.plist (? 77315927 a1a871d1 - installed 2017-08-24)

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2017-03-29) [Lookup]

[running] com.bjango.istatmenusdaemon.plist (Bjango Pty Ltd - installed 2017-09-03) [Lookup]

[loaded] com.boxcryptor.BCFS.KextLoaderHelper.plist (Benjamin Fleischer - installed 2016-08-08) [Lookup]

[loaded] com.boxcryptor.BCFS.Mounter.Helper.plist (Benjamin Fleischer - installed 2016-09-22) [Lookup]

[loaded] com.boxcryptor.osx.PrivilegedHelper.plist (Secomba GmbH - installed 2016-09-22) [Lookup]

[loaded] com.bresink.system.privilegedhelper-ts5.plist (Marcel Bresink - installed 2017-07-01) [Lookup]

[loaded] com.bresink.system.privilegedhelper-tts.plist (Marcel Bresink - installed 2016-09-16) [Lookup]

[loaded] com.charlessoft.pacifist.helper.plist (Charles Srstka - installed 2017-04-12) [Lookup]

[loaded] com.daisydiskapp.DaisyDiskAdminHelper.plist (Software Ambience Corp. - installed 2017-04-01) [Lookup]

[not loaded] com.github.IngmarStein.Monolingual.Helper.plist (Ingmar Stein - installed 2017-02-09) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-18) [Lookup]

[running] com.google.santad.plist (Google, Inc. - installed 2017-07-10) [Lookup]

[loaded] com.intel.haxm.plist (Shell Script 42f307e7 - installed 2016-11-17) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2016-09-24) [Lookup]

[not loaded] com.maintain.CocktailScheduler.plist (Shell Script 300b8a41 - installed 2017-07-14)

[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-07-14)

[failed] com.maintain.NetworkOptimization.plist (Shell Script 5d79dff3 - installed 2017-07-14)

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-01) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-08-25) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-08-25) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-08-16) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e d69ec25d - installed 2014-05-09) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-04-09) [Lookup]

[running] com.objective-see.ransomwhere.plist (Objective-See, LLC - installed 2017-04-20) [Lookup]

[running] com.objectiveSee.blockblock.plist (Objective-See, LLC - installed 2017-04-15) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-12) [Lookup]

[loaded] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2017-04-01) [Lookup]

[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2017-08-04) [Lookup]

[loaded] com.surteesstudios.Bartender.BartenderInstallHelper.plist (Surtees Studios Limited - installed 2015-10-07) [Lookup]

[running] com.syniumsoftware.CleanAppDaemon.plist (Synium Software GmbH - installed 2015-09-05) [Lookup]

[loaded] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2017-08-30) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

[loaded] com.tunabellysoftware.TGFanHelper.plist (Tunabelly Software - installed 2016-10-06) [Lookup]

[loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 0 - installed 2017-08-27) [Lookup] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!

[running] de.appgineers.Mountain.Helper.plist (Jan Linxweiler - installed 2017-04-05) [Lookup]

[loaded] net.sourceforge.MonolingualHelper.plist (ti und m AG - installed 2015-03-13) 最後更新：2017-09-05 22:54:18

iMac freezing regardless of what user is doing

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