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If you have shared an account with another pers...

If you have shared an account with another person, both contributing financially, but no longer wish to share, how do you separate one account into two?

You create a second account. One of you stays on the old account and one of you moves to the new one. This will also require a new Apple ID for the person who will be on the new account. All purchased items obtained using the old Apple ID stay with the old ID and cannot be copied or transferred to the new ID.

So what you're saying, and if this sounds offensive it's not intentional, but what you are saying is that you don't have an answer to my question which was, and maybe I was not clear, how do you separate one account into two accounts without losing any financial investment for either party.  Yes I can open a brand-new account and lose everything I spend my hard-earned money on but that would be really crazy, not to mention customer unfriendly on Apple's part.  I can't imagine anyone would invest loads of money on anything they expect to own for life, for nearly 10 years no less, and then happily walk away from that investment to start from the beginning (??) when we send people into space, and can now print viruses (for example) on a biological 3-D printer!! Know what I mean? This should be possible.  Bottom line.

It isn't possible, and Apple does not merge accounts either. This has to do with copyright issues and ownership of digital content. You could not separate the account and provide both persons that same content, since it is licensed only to the purchaser, and there is not dual purchasing. If you had family sharing, it could be done, but once you opt out of family sharing, you can no longer have it on multiple devices. Apple IDs and music are not really designed to be shared, and I can empathize with your plight, but there isn't anything that Apple will do about it. Content is locked to the Apple ID used to purchase/download the content, and that cannot be changed.

What Kappy is saying is: You don't. You can not separate items purchased using an Apple ID. You can not transfer the purchases to a new ID. Likewise, you can not combine two IDs and the purchases made by them into a single account.

An Apple ID is intended for use by a single individual, not multiple people. That's what Family Sharing was created for, because people were scrambling for a way to handle multiple iDevice users in a single household.

I understand what you're saying, but there is no reason at all this should be made possible. Doing what you did in the first place, by allowing multiple people to use the same account, was a violation of the Terms of Service.

I did answer the question which was, to reiterate, you can't. It isn't Apple's fault that you set things up as you did when it was quite obvious that these accounts were intended for individual use. Choosing to ignore the obvious isn't Apple's fault. One of you will need to re-purchase items for a new account and Apple ID. Both of you could share that cost. Had you done things right in the first place, then you wouldn't have this problem now. If you wish to complain directly to Apple then:

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support: Contacting Apple for support and service - this includes

international calling numbers..

For Mac App Store: Apple - Support - Mac App Store.

For iTunes: Apple - Support - iTunes.

Listen, I don't claim to have read the entire content of the terms and services regarding Apple IDs, I wouldn't be surprised if you only just read them yourself in order to make your statements, but I can tell you that before family sharing existed which was only recently, what I just described is something that apparently many many people did, and Apple was well aware of it as I found out when speaking to a representative during a call with Apple Care regarding an issue with my device. The way this representative described it Apple was viewing my issue as something common, that required a solution as opposed to a crime or a violation deserving no response whatsoever, or an attitude that because people did what made sense rather than purchase the same app a whole bunch of times in one home before there was a solution to this problem they should be punished and financially penalized thousands of dollars. I'm not sure I understand why there is a negative/unkind tone to your response because only a total idiot would buy the same thing several times for people living under one roof using the same network, sharing  finances in general. This is something Apple should probably have figured out long ago so that people like myself didn't have to do this kind of thing. Clearly they agree because they did do something about it finally. No one is Rich these days And every penny spent needs to be carefully considered as far as where it goes, so to criticize me for being careful with the very small amount of money that I have is unkind to say the least, and typical of people hiding behind technology these days to say the most. I have to point out that Apple would not of come up with family sharing or that other thing they have it there was not a need for it so please don't treat me like I'm wrong, bad or stupid for doing what clearly probably millions of people did creating a need for The solution which is the title for this community board. Maybe you have money to throw away but I sure don't- I don't think most people do. I'm not even going to comment on the whole licensing thing because if you can give one person a license you can give it to another person and it's really a matter of choice and not laws of the land wish were written by people like you and me, and can be changed or omitted completely by people like you and me as well. Neither is this something that can't be got around to accommodate customers that pay good money for products that they don't want to buy a thousand times. Obviously they got around it with family share and that other thing I can't remember the name of. Apple should fix this problem for people like me of which there are probably very many.  Thanks for your help. I feel really warm and fuzzy inside now. 

Eamis wrote:

 

... because only a total idiot would buy the same thing several times for people living under one roof using the same network ...

Instead of each person buying whatever they want and then sharing it with the other? which costs exactly the same and does not violate the licensing agreement. You  chose not to do it correctly and as you can see it has a price.

I forgot to mention that obviously I contacted Apple regarding this issue. I just thought I might find an answer amongst my fellow iUsers and peers on the supposedly friendly message boards. Thanks for the info though.

Eamis wrote:

 

I forgot to mention that obviously I contacted Apple regarding this issue. I just thought I might find an answer amongst my fellow iUsers and peers on the supposedly friendly message boards. Thanks for the info though.

But you did receive an answer, the correct answer, and in only 3 minutes. You just did not like it and would prefer another.

It's not the answer I didn't like. Surely you're smart enough to know that. The games that people play... like this here with you pretending that I didn't like the answer and that's why am being defensive when in reality I don't like the attitude or the delivery which was/is rude, sarcastic and judgmental... These game, they are so funny and transparent and make people look so petty and ridiculous.  No one here is confused about what's really going on. At least have the integrity to acknowledge it!

Thank you for addressing my issue and understanding my concern. It's unfortunate that this is how things are at this time and I hope that they will change because I know I'm not the only person that did this years ago before family share. It would seem if they can share things with copyrights and licenses through family share they ought to be able to do it by splitting up joint accounts  which were set up in the same spirit as family share, by simply providing duplicate liscenes to each person.  After all it is up to the company or business to decide the terms around which they handout licenses and the rules around doing so within the scope of the laws of the land. , and I don't really understand what the issue actually is. Specifically I mean.  As I said elsewhere an actual Apple representative told me that many people had my issue and they had not solved it yet and that was last year. He did not seem to believe it was a violation or something wrong but in fact something commonly done within families and accepted by Apple as a regular practice. That's all I know so I was hoping they came up with a solution by now since they seemed to feel it was necessary to do so back then.  In fact, after speaking to that person I submitted a suggestion to Apple through their website saying that duplicating the account would probably be the only and best way to deal with the issue so that both parties who spent money could have identical accounts but not be connected in such an inconvenient way anymore (inconvenient for people who are no longer living as a family and for whom it is truly inconvenient to have to share such an account to type if you know what I mean).  No one wrote back telling me I was violating any terms or that what I was doing was wrong in anyway.

KIltedTim- I apologize that my response was not just a reaction to what you said but what other people did as well and it is not really what you said that offended me so much but I unfortunately responded to your comment and addressed everyone which made it sound like I was being rude to you which I didn't mean to do.  I'm a little irked by your last comment, but whatever. The reality is that had we thought this through we could have created a third Apple ID and used it for the app store and kept your personal IDs for personal use.  That is kind of like what family share is. Ultimately though we would still be connected by an ID that we could not separate and family share poses a similar problem doesn't it? It's very tricky but I don't know enough about family share to say much. I just know that when people are sharing finances and using devices that can link and share data there should be a way to be able to purchase data for all people to use only one time that is divisable if the situation requires it. We have divorce court for that very reason because not one person should get everything while the other one is screwed. That's just reality..  Both parties using this account have spent large sums of money and it would be impossible to know who purchased what so a solution should be created. Regardless of terms of service etc., this is basic customer service where an issue common to all people requires a solution that screws no one, leaves all customers happy and retained so they continue to buy the product until the day they die, and maybe most importantly still able to trust the company with whom they have chosen to exchange their hard-earned money for product because when anyone screws you over you're not likely to continue to give them what you value most.. That's just common business sense, or perhaps better stated good business practice. I don't believe Apple believes in good business practice so much but anyway I believe it's very important to be an honest company and retain customers with integrity and good values They can trust rather then trick them or hustle them into being trapped someway. Some might say that it's common business practice to try to force people to purchase two sets of one item by being shady, but to that I say it will be a cold day in **** before I walk away without access to this account, and I will do whatever I have to to maintain communication with my ex partner so that I can have that access-.and that's just how I feel.  I believe in treating others as you would want to be treated yourself and I'm pretty sure no one at Apple would want to have to purchase something that someone in their family using the same network already bought, and could easily share from one device to another for free, nor do I believe that anyone at Apple would want to make a large (or small) financial investment that they wind up walking away from because the company has not bothered to find a solution that makes everyone happy and ensures that nobody loses said investment made in products sold by the company that they trusted. I think companies should respect customers by providing quality products and good service and that's kind of the basic theory from which my question comes and from which my feelings about all of this are based. I guess they're just not that popular these days. to me all of these things I just outlined far outweigh any point about terms and services and violations completely. Anyway I wanted to tell you I didn't mean to sound so defensive towards you because you were not the one that offended me so much..  I just happened to reply to everything I read in the one message that I sent in reply to you accidentally. I appreciate your help even if it's not what I hoped to hear.

You do understand that family share didn't exist until this year, and the account I'm referring to was created about 10 years ago right?

Blaming Apple for your problems will get you nowhere.

Talk to your lawyer. One of you will need to compensate the other for 50% of that value of the purchased items. That's the way it is. Divorce is ugly, even the most amicable divorces are ugly. I'm sorry for what you're going through, I've been there myself, but it will work out better for you if you put your energy into moving on instead of trying to blame others for the problems being caused by your break up.

This is a technical support forum. not a place to rant and pontificate about what you think Apple should do when someone gets divorced. The terms are clear. Licensed material, including apps, can not be transferred. You don't own the apps, you own a license to use the apps. That's how ALL software works.

最後更新：2017-09-07 04:54:14

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