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Macbook Air hacked: stuck on boot

First time I’m posting to this community since I got my Macbook Air around this time last year. Would really appreciate your help so that I get back my laptop with all my data!

**Problem**

Something terrible happened a couple of days back. I opened my Macbook Air 13-inch and it started up with a black screen followed by a white screen with an Apple logo asking for a 4-digit pin code to unlock the laptop (*screenshot below*). After a few unsuccessful attempts, it now asks me to write to pass.apple@mail.com. But, I can’t boot it up or do anything.

Macbook Air stuck on this screen: possibly hacked! - Album on Imgur

**Background**

I haven't locked the laptop or set a pin code for my iCloud. I don't have an iPhone or the Find my Mac/iPhone app. Naturally, I checked my apple account activity and there was a login that wasn't mine (possibly a hacker). However, my iCloud did not have two-factor authentication set up.

**Struggle**

I immediately changed my Apple id password and a few other accounts. I’ve tried multiple 4-digit codes that I would have possibly set as a pin code, but none worked. Initially, it said – “Wrong passcode, try again in 60 minutes”. But, now it doesn’t show me the boxes to enter the pin code.

**Situation**

Checked online on Reddit and multiple forums, nobody has found a working solution for this problem. Writing an email to the email id seems pointless and opening the Macbook to pull out the harddisk seems a bit too risky. I know that I can at least get back a working laptop if I visit the Apple Store with a proof of purchase.

But, is there anyone who has fixed this or knows someone who has got out of this mess?

最後更新：2017-09-28 07:17:39

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