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Case ID: 100260731190  Faulty product repl...

Hello,

In 1st day of use, my new 2017 Macbook Pro 13" (Serial No: C02V5116HV2R), with 3.5ghz i7, 16 gb ram and 512 gb ssd with latest mac OS 10.12.6 showed the problem of screen flickering and trackpad not working properly.

Had a call with apple care (case id: 100260731190) and tried all the solutions like resetting SMC/ NVRAM etc. Later I was made to reinstall entire OS with recovery utility. Even did that. Issue of intermittent screen flickering still persists.

Then my IT person took this brand new laptop to Authorized service centre as per the instructions of apple customer care representative. And they tried their best and then said it was the hardware issue (I got the report in hand mentioning hardware malfunction, which part is not specified). And it seems that they were going to call for the screen replacement. I will get a report from them soon about which part they have called for. I didn't give them permission to do so because I don't want a repaired brand new laptop at a premium. If I had to buy a refurbished one I can get at a much lesser price, why would I pay price of brand new laptop (about Canadian $ 3050).

The main issue here is that I bought the laptop in Canada which got delivered on 8th August 2017 and came to Mumbai, India. The first day I tried setting up my apple id back in India on 14th August 2017 night, the screen started flickering. I didn't even transfer a single file on the laptop as I have not even bought the USB-C connectors for transferring the data yet. I immediately reported the issue on apple care on 15th August 2017 and next day gave it to Authorized service centre.

Apple care India said that they can't replace the laptop, they can only try to repair it. This is very bad & I guess Apple brand should feel embarrassed about such a failure, let apart the time, money & efforts it has caused me to deal with this issue. I am not even claiming the punitive damages, only asking for a simple replacement in Mumbai, India or money back. But if they don't do it, I will be compelled to lodge a formal complain in consumer court and claim other damages as well.

Who in Apple has the authority to deal with this issue smoothly at this stage itself before it escalates!!

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Best regards,

Adhish

P.S: This is my third Macbook Pro in a row, if loyal customers are not valued I wonder who are!

最後更新：2017-08-24 16:17:50

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