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New iPod Touch without Retail Packaging or Was ...

Greetings Apple Community,

I just recently bought an iPod Touch 4th Generation from a seller on Amazon.com called "iPod Superstore" for 300 bucks.  The item was listed as "New" and I do not remember seeing any further item details on this item when I was going through the purchase process (other than "New" iPod Touch).

When I received the iPod in the mail today it came in an anti-static wrapping with bubble wrap around it and NO Apple Retail Packaging.  However, after inspection the iPod appeared to be new, not a single scratch on the front or back of it, but it had a completely drained battery and was displaying the "Conect to Computer with iTunes" warning on the screen (every new Apple item that I've bought from Apple or new in retail packaging always comes nearly fully charged, that is why I am stating this).  When I entered in the serial number on the Apple Suport website it stated that the support and warranties were expired.  Would this indicate that the iPod I bought from this Amazon merchant was refurbished even though it appeared and looked like the iPod was brand new?

My gut is telling me that I got duped and the seller bought this as a used iPod and refurbished it with a new outter front and back making it appear new.  When I contacted the seller (owner of the company) she stated that all the iPods she sells are brand new and that they buy the overstock/unsold items directly from Apple without the retail packaging and "new" so that is why they look like they do and don't come in the Apple retail clamshell boxing with manuals etc.  Could this be true and is this how Apple sells off its older unsold stock?  I wouldn't think they would do this for quality control purposes etc., but I guess I could be wrong.  I sent the item back and am getting a refund from "iPod Superstore" and will be buying another iPod from a different seller but in unopened retail packaging this time.

Anyone from an Apple Store or who works for Apple know if all of this is true and if I should have trusted this seller?

Many Thanks for your time.

Nate

It was either repackaged (and probably used) or a refurbished unit. Apple does not sell new stock in anything other than their normal retail packaging. If the seller claimed that the iPod was completely new, they were probably lying. Buy only from authorized Apple resellers or Apple themselves or you risk being scammed again.

Regards.

Thanks Varjak Paw for the quick response.  I figured something wasn't right when I entered in the serial number on the Apple website and it came up as "expired".  I know it doesn't take a genius to figure that out, but I'm afraid many more people will get scammed by this company (iPod Superstore) claiming to sell "new" iPods but without the retail packaging.  The owner seemed slightly on edge when I talked to her on the phone when I claimed it was a refurb, stated all the facts that I mentioned in my previous post, and she kept trying to convince me that they only sell "new" iPods.  When someone is overly persistent with me with their (false) claims, that usually throws off some red flags to me.

I would appreciate hearing from one or two more expert Apple users so I can rest easy with my decision on returning the iPod.

Thanks again Varjak paw for your expertise.  

iPod SuperStore is pushing total horsehockey. They claim that the iPod is new, but then state in response to a similar complaint on Amazon that the warranty is through them, not through Apple. If it were new, Apple would warranty it, so they're absolutely lying.

Thanks again Varjak Paw.  I figured as much that they were BS'ing me.  Also the screen sticker (the screen sticker protector that comes with the iPod when you buy a new one) did NOT have the picture of the pseudo Home screen on it, so that was an indicator that iPod SuperStore probably replaced the front screen glass and popped on a new refurbished one as well as replacing some other parts and is trying to hock them as "new".  First time in a while that I got hosed. 

The iPod that you bought was New and came directly from the Apple store -Known as  a product replacement. I know this because I too am a vendor online and sell the similar items that your vendor sold you. Apple parts are not available and even Apple does not replace parts on iPods, they have always just given their customers a brand new replacement. Hope that helps!

No sorry. I am the iPod SuperStore and the green sticker we put on the iPod was to allow our buyers to know that we are responsible for the iPod and we would work with Apple on our buyers behalf if it it was defective for any reason. Apple gives us 90 days on anything we get directly from them, and we like to provide our buyers with an ease of working with us , knowing we are dependable. The iPod was new at the time of this persons purchase .

Thank you,

Robin

最後更新：2017-09-20 09:44:39

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