187      iPhone_iPad_Mac_apple

User getting "your system is heavily damaged by...

An acquaintance emailed me to say that she is getting a virus message when she 'attempts to go to Google' on her iPad. I pressed for more information and learned that she is opening Safari, navigating to Google, and then getting the following message (I attached the screenshot, at the bottom of the post):

Your system is heavily damaged by Four virus!

We detect that your Apple iPad is 28.1% DAMAGED  because of four harmful viruses from recent adult sites. Soon it will damage your phone's SIM card and will corrupt your contacts, photos, data, applications, etc.

If you do not remove the virus now , it will cause severe damage to your phone . Here's what you NEED to do (step by step ):

...

Install Applock for free on Google Play!

This friend is a senior citizen ... and is someone who definitely would not purposely browse to adult sites. I suggested she ignore the message, cycle the power, and see if the message goes away. So far, it hasn't re-appeared.

This is obviously a scam, designed to get users to install the Applock application. I Google'd the message and learned that this is a common issue on Android devices; however, I'm confused why and how it appeared on this person's iPad. Any thoughts? Should I have her perform any further diagnostics?

This is a scam. Ignore. No further action required.

Identify and report phishing emails and other suspicious messages - Apple Support

Any such message will be a scam.

Phony "tech support" / "ransomware" popups and web pages

Thanks. What would cause the message to appear within Safari when simply browsing to Google.com (as the background of the screenshot indicates)?

".... install for free on Google Play? Not on an iOS device, you can't. Obviously it's a scam.

cgwaters wrote:

I Google'd the message and learned that this is a common issue on Android devices; however, I'm confused why and how it appeared on this person's iPad. Any thoughts? Should I have her perform any further diagnostics?

It's a common scam on all devices, in this case selling AppLock.

Also AppLock for Mac. EDIT: You're right, not an iOS either.

https://en.freedownloadmanager.org/Mac-OS/AppLock.html

If the only web page open in Safari when that pop-up appears is Google, and there definitely aren't other pages open in other "tabs," this is most likely a network problem. The network hardware may have been compromised.

Another alternative is iOS adware, which is pretty uncommon and generally requires that you jailbreak your device. I'm guessing your friend would not have done such a thing, though you never know.

cgwaters wrote:

 

What would cause the message to appear within Safari when simply browsing to Google.com (as the background of the screenshot indicates)?

Advertisement. Google can't guarantee there are no malicious ads on their website. Every now and then there are a few bad ads such as the one you saw. Clear Safari history and website data. That's all you have to do.

I have the same problem, but none of the solutions suggested so far have worked. I'm using an iPad Air 2. iOS 10.3.3

I'm struggling to put an end to the "Your System is Heavily Damaged by the Four Virus" pop-up on Safari. It appears regularly when I am reading articles on thehill.com, a reputable news website. It does not always appear, but comes fairly consistently. I do not recall it ever appearing on any other website. Here's are two screenshots:

I of course close the window every time it pops up, and do not follow any of the links.

In Safari preferences, I have taken all of the following steps:

(1) Cleared history and website data

(2) Under "Advanced" I removed all website data again; however, there was still a lengthy list of websites shown in this window. I went through and individually selected each and deleted it.

(3) Blocked cookies from all websites

(4) Set the "block pop-up" to on.

After all that, I returned to the website and the pop-up appeared again.

I do not have an ad-blocking extension installed. I have not "jail broken" my iPad (at least not knowingly). I have not installed any apps that were not from the Apple app store. However, I have certainly transferred files (not apps) of unknown provenance from my mac.

My hunch is that this is somehow associated with the website, not my browser. But (a) that seems odd since it is a reputable website, and (b) I want to be certain.

I have seen mentioned on another forum that the firmware on my modem/router may be infected? Is that really a thing? Can it be fixed? Any guidance on that? What information do I need and where do I share it?

As well as clearing Safari's history and website data, try closing Safari via the iPad's taskbar and then do a soft-reset/reboot of the iPad.

For a hacked router : https://www.thesafemac.com/how-to-manage-a-hacked-wireless-router/

I'm getting the same problem and in my case it's at a deeper level then just clicking on a bad link. The "Your computer is seriously infected ..." pops up at random. A few days ago, from Facebook I opened a NY Times article. Seconds later with my finger floating above the screen, the virus message popped up. Usually it takes longer and is when I'm viewing click-Britt things. But this time it happened on nytimes.com, so I'm convinced that something is lurking under the covers.

I'd cleared everything from Safari before this happened.

Please let me know if you want me to test anything.

Thanks,

Jason M.

As well as clearing Safari's cache and history via Settings > Safari, close Safari via the iPad's taskbar and do a soft-reset/reboot of the iPad

最後更新：2017-08-18 15:06:23

  上一篇： My iPad 2 has voice over issues

  下一篇： My iPad won't turn on