313      iPhone_iPad_Mac_apple

Constant kernel panics after motherboard replac...

Hey guys,

I have a MacBook Pro Late 2013 and I recently had my motherboard replaced at a certified Apple service. After replacing it, everything was fine for about one week but then it started to shut down all of a sudden. No warning or anything. No kernel panic reports. Nothing. The screen turned black, the keyboard backlight remained on for a few seconds then it shut down. This happened during boot, at the login screen, while browsing, pretty much everywhere, several times a day. I sent it back and they said it could be a faulty motherboard so they replaced it again.

When I got it back I started getting kernel panics (with reports) -- 10+ per day, at the login screen, while working, browsing, everywhere (apparently) at random. I tried reinstalling the OS several times, PRAM SMC does nothing.

To exclude a hardware fault I installed Windows 10 on it. Wiped everything clean, formatted the SSD as NTFS and it worked perfectly fine -- 4+ days no issues. I installed MacOS back on it and it's acting up again.

I looked through the kernel panic reports and there's nothing consistent except for the panic type. It's either 13 or 14 general protection, registers / page fault, registers. I made an archive with everything I have in System Reports: Dropbox - Archive.zip -- you can look at the reports maybe you'll see something I don't.

A few things of note:

- Most of these kernel panics happened while the laptop was not connect to anything except the charger and a magic mouse

- My current charger is the 65W model not the 85W. I lost the original about 2 months ago and didn't buying a new one yet.

- After being shutdown overnight I was able to write this message from the MacBook in question without any kernel panics.

- After one kernel panic more seem to follow in a short time to the point I can't even log in after it restarts. A prolonged shut down seems to help.

- I monitored the temperature a for quite a few days it does not overheat

- My original motherboard had the 2.0GHZ I7 processor and 8GB of RAM the new one has the 2.2GHZ I7 and 16GB of RAM

- 8 months ago I had my wireless module replaced

Let me know if you have any ideas or solutions.

The page fault related KP's can be related to malfunctioning RAM. Did you exchange the RAM modules at some point?

Otherwise the most probable cause is in the installed software on the Mac's side. Can you post an Etrecheck report? https://etrecheck.com/

It's very improbable that 2 separate motherboards have faulty RAM. Though not impossible. Still, if that's the case the problem should have persisted on Windows.

Here is the reports you asked for:

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-10 15:13:27

Download EtreCheck from https://etrecheck.com

Runtime: 1:30

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information: ⓘ

    15" MacBook Pro with Retina display (Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro11,2

    1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en0: Unknown

    Battery: Health = Normal - Cycle count = 14

Video Information: ⓘ

    Intel Iris Pro - VRAM: 1536 MB

        Color LCD 2880 x 1800

Disk Information: ⓘ

    APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 189.48 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

        WinOS (disk0s4 - Journaled HFS+) /Volumes/WinOS : 60.52 GB (60.36 GB free)

USB Information: ⓘ

     USB30Bus

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

    MacOS (disk1 - Journaled HFS+) /  [Startup]: 189.11 GB (162.90 GB free)

        Physical disk: disk0s2 189.48 GB Online

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

    Mac App Store and identified developers

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    190 Apple tasks

    [running]    84 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    41 Apple tasks

    [loaded]    176 Apple tasks

    [running]    99 Apple tasks

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-09-10) [Lookup]

    [running]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-10) [Lookup]

Launch Daemons: ⓘ

    [running]    com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-09-10) [Lookup]

    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-10) [Lookup]

User Launch Agents: ⓘ

    [loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-09) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-09) [Lookup]

User Login Items: ⓘ

    iTunesHelper    Application (Apple, Inc. - installed 2017-09-09)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application

        (/Applications/Dropbox.app)

Internet Plug-ins: ⓘ

    AdobeAAMDetect: 3.0.0.0 (installed 2017-09-10) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-15)

Safari Extensions: ⓘ

    [enabled]    LastPass - LastPass - https://lastpass.com/ (installed 2017-09-09)

3rd Party Preference Panes: ⓘ

    None

Time Machine: ⓘ

    Time Machine not configured!

Top Processes by CPU: ⓘ

        80%    mds

        65%    mdworker

        22%    mds_stores

        13%    mdworker

         9%    mdworker

Top Processes by Memory: ⓘ

    908 MB    kernel_task

    136 MB    Dropbox

    121 MB    Finder

    98 MB      Problem Reporter

    91 MB      mds_stores

Top Processes by Network Use: ⓘ

    Input      Output    Process name

Top Processes by Energy Use: ⓘ

    138.62 mds

     94.04 mds_stores

     50.28 mdworker

     27.62 Finder

     19.24 mdworker

Virtual Memory Information: ⓘ

    12.59 GB  Available RAM

    9.66 GB    Free RAM

    3.41 GB    Used RAM

    2.92 GB    Cached files

    0 B        Swap Used

Software installs: ⓘ

    The Clock: 3.1 (installed 2017-09-09)

    Evernote: 6.12.1 (installed 2017-09-09)

    Airmail: 3.3.2 (installed 2017-09-09)

    Affinity Designer: 1.5.5 (installed 2017-09-09)

    Install information may not be complete.

Diagnostics Information: ⓘ

    2017-09-10 15:11:07    Kernel Panic [Open] [Details]

        3rd Party Kernel Extensions: None

    2017-09-10 15:11:06    Last shutdown cause: 3 - Hard shutdown

    2017-09-10 12:51:18    hidd Crash [Open]

    2017-09-10 12:51:18    opendirectoryd Crash [Open]

        Cause:        *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[OS_xpc_serializer allowsWeakReference]: unrecognized selector sent to instance 0x7fd3f7138b00'

        terminating with uncaught exception of type NSException

        abort() called

    2017-09-10 12:47:35    Dropbox.app High CPU use [Open] [Details]

最後更新：2017-09-10 22:32:11

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