487
Freezing after booting up/sleeping
This problem started a couple of weeks ago and I haven't been able to pinpoint the problem yet but this is how it goes. Their are two situations, either my mac boots up and after a few second become completely unresponsive, even staying awake after shutting my mac, or it works fine and freezes after it gets put to sleep. Now just today pasting became a problem (ran EtreCheck but can't paste results)
Are you unable to post the EtreCheck report because you don't know how or because your MBP cannot stay running long enough for you to do so. Having the report would be very helpful to us to try to help you troubleshoot your Mac.
If it's the former:
- After running the report, select the "Share Report" icon.
- Select "Copy Report"
- Paste the report to your post.
If it's the latter, then try booting up your Mac in Safe Mode.
Ref: Use safe mode to isolate issues with your Mac - Apple Support
I couldn't post it because my paste function wasn't working but fortunately I could share it by emailing it to myself. Thanks in advance!!
EtreCheck version: 3.4.2 (436)
Report generated 2017-08-17 11:07:28
Download EtreCheck from https://etrecheck.com
Runtime: 1:52
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Mac freezing after startup/sleep. Also pasting just became a problem
MacBook Pro (Retina, 13-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2.4 GHz Intel Core i5 (i5-4258U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 959
Intel Iris - VRAM: 1536 MB
Color LCD 2560 x 1600
APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 250.14 GB (45.83 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB30Bus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Mac App Store and identified developers
/Library/Extensions
[not loaded] com.cyberic.SmoothMouse (1.0.10 - SDK 10.8) [Lookup]
[not loaded] 6 Apple tasks
[loaded] 178 Apple tasks
[running] 98 Apple tasks
[not loaded] 40 Apple tasks
[loaded] 175 Apple tasks
[running] 103 Apple tasks
[loaded] com.oracle.java.Java-Updater.plist (? 7d380ad be93c7fb - installed 2017-05-09) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 2c674734 - installed 2017-03-24) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[failed] com.cyberic.smoothmouse.plist (? c343f699 d7b9f87e - installed 2017-05-19) [Lookup]
[loaded] com.cyberic.smoothmouseupdater.plist (? 28217412 980c6e49 - installed 2016-11-01) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-07-30) [Lookup]
[loaded] com.valvesoftware.steamclean.plist (? f7336745 7ed0c99 - installed 2017-05-22) [Lookup]
Flux Application
(~/Applications/Flux.app)
iTunesHelper Application (Apple, Inc. - installed 2017-08-16)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uTorrent Application
(/Applications/uTorrent.app)
Google Chrome Application - Hidden
(/Applications/Google Chrome.app)
Google Photos Backup Application
(/Applications/Google Photos Backup.app)
Silverlight: 5.1.30514.0 (installed 2014-08-02) [Lookup]
PepperFlashPlayer: 25.0.0.148 (installed 2017-04-25) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-16)
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-09) Check version
SharePointBrowserPlugin: 14.1.0 (installed 2015-02-28) [Lookup]
WebEx64: 1.0 (installed 2015-09-02) [Lookup]
Flash Player (installed 2017-03-24) [Lookup]
Java (installed 2017-05-09) [Lookup]
SmoothMouse (installed 2016-11-01) [Lookup]
Auto backup: YES
Volumes being backed up:
Destinations:
My Passport for Mac [Local]
Total size: 999.83 GB
Total number of backups: 20
Oldest backup: 8/28/14, 1:46 PM
Last backup: 5/23/17, 8:14 PM
Size of backup disk: Excellent
Backup size 999.83 GB > (Disk size 0 B X 3)
6% WindowServer
2% Google Chrome
2% kernel_task
2% Google Chrome Helper
2% coreaudiod
682 MB kernel_task
396 MB Google Chrome Helper
368 MB Google Chrome Helper
294 MB Google Chrome Helper
291 MB Google Chrome
Top Processes by Network Use: ⓘ
Input Output Process name
53 KB 36 KB mDNSResponder
16 KB 39 KB apsd
31 KB 7 KB Notes
5 KB 27 KB assistantd
1 KB 1 KB ntpd
Top Processes by Energy Use: ⓘ
11.86 Google Chrome Helper
7.34 WindowServer
3.86 Google Chrome
3.06 coreaudiod
1.78 GB Available RAM
19 MB Free RAM
6.22 GB Used RAM
1.76 GB Cached files
0 B Swap Used
Todoist: 7.0.2 (installed 2017-08-16)
Install information may not be complete.
2017-08-16 10:33:44 mds High CPU use [Open] [Details]
Hmm, I don't see a lot of things that could be causing the problem, but the following are some recommendations for you to try:
/Library/Extensions
[not loaded] com.cyberic.SmoothMouse (1.0.10 - SDK 10.8) [Lookup]
Remove the SmoothMouse driver.
uTorrent Application
(/Applications/uTorrent.app)
Using a Torrent is asking for trouble when it comes to infecting your Mac with adware/malware. You should remove this as well.
mds (metadata server) is a system process used by Spotlight. This process manages the index used to give you quick search results. For some reason, maybe not a bad one, Spotlight was working "extra hard" indexing a drive when this occurred. The only recommendation I would have here is to check what Spotlight is configured to index and remove any drives (from the Spotlight interface) that you don't want it to. Then just run an EtreCheck report periodically to see if this continues. You don't need to post them, just look at this section in the new reports to see if it repeats which may indicate a problem.
Give these a try and run your Mac for a few days or until the issue returns. Either way post back your results.
Try taking the Google products out of your log in items, restart and test.
最後更新：2017-08-18 01:14:48
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