816      iPhone_iPad_Mac_apple

my macbook air screen has been locked by hacked...

Hackers have disabled my MacBook Air by placing a screen on my MacBook Air asking me to enter a 4 digit pin, they have requested in order for me to obtain the pin I must email them @ pass.apple@mail.com. Clearly I know this is a blackmail scam so I won't even bother contacting them.

My questions are does anyone know how I can remove this fake screen and also would I be able to save the files on my hard drive ? In the event the system needs be reset and wiped clean.

Thank you all 

Chris 

It is not a “fake screen”. What has happened is that your Apple ID was hacked (happens a lot lately). After gaining access to that, they locked your Mac with the Find My Mac function: Use a firmware password on your Mac - Apple Support

These instructions can get you out of this, but you'll probably need Apple's assistance with that: If you think your Apple ID has been compromised - Apple Support (also read the last section of the first link).

For future reference: be sure to activate two-factor authentication for your Apple ID: Two-factor authentication for Apple ID - Apple Support

Aside from that also set your own Firmware password as soon as you are able to use your Mac again. This is essential!

最後更新：2017-09-24 15:06:20

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