638      iPhone_iPad_Mac_apple

iCloud in El Capitan

Hi All!

The word „still“ in the title refers to the following thread:

https://discussions.apple.com/message/32185840?ac_cid=op123456

I’d like to use this opportunity to sincerely thank Eric Root for his kind help yet again. His advice DID allow me to get rid of my problem and - overjoyed - I at once marked it as „Solved“.

Very unfortunately, my joy was only short-lived… After about 24 hours iCloud started asking for my Apple ID all over again (s. my last posting on page 2 of the a. m. thread).

And since one cannot undo the „Solved“ mark on the old thread, I have to start a new one - which is where we are now.

Here is a short rundown:

1) The problem - since about a year iCloud keeps asking for my Apple ID at about 9 out of 10 start-ups (iMac 21,5“, Intel Core i5, Mid. 2011 with El Capitan);

2) Logging in and out of iCloud did not help;

3) LittleSnitch proved innocent - disabling/enabling it didn’t help;

4) Removing outdated Safari plug-ins didn’t help either;

5) What helped (thanks to Eric Root) - albeit for only as long as one day - was trashing the following items:

~/Library/Caches folder

~/Library/Application Support/iCloud folder

~/Library/Preferences/MobileMeAccounts.plist

~/Library/Preferences/com.apple.systempreferences.plist

Upon trashing the above files and folders iCloud kept silent for about 24 hours after which, to my dismay, it started asking for my Apple ID all over again (and this is alas still the case at the time of writing).

If it’s of any use, below is the latest EtreCheck report.

All and any help will be greatly appreciated! (Eric, are you listening?)

——————————————————————————————

EtreCheck version: 3.4.4 (448)
Report generated 2017-09-15 14:03:51
Download EtreCheck from https://etrecheck.com
Runtime: 2:42
Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ
    iMac (21.5-inch, Mid 2011)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac12,1
    1 2,5 GHz Intel Core i5 (i5-2400S) CPU: 4-core
    12 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM1
            4 GB DDR3 1333 MHz ok
    Handoff/Airdrop2: not supported
    Wireless:  en1: 802.11 a/b/g/n

Video Information: ⓘ
    AMD Radeon HD 6750M - VRAM: 512 MB
        iMac 1920 x 1080

Disk Information: ⓘ
    WDC WD5000AAKS-402AA0 disk0: (500,11 GB) (Rotational)
    [Show SMART report]
        (disk0s1) <not mounted>  [EFI]: 210 MB
        Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 499.25 GB (50.38 GB free)
        (disk0s3) <not mounted>  [Recovery]: 650 MB

    HL-DT-STDVDRW  GA32N  ()

USB Information: ⓘ
     USB20Bus 2 TB
        Apple Inc. FaceTime HD Camera (Built-in)
         hub_device 2 TB
            Apple, Inc. Keyboard Hub
                Apple Inc. Apple Keyboard
            Western Digital My Book 1130 2 TB
            Apple Inc. BRCM2046 Hub
                Apple Inc. Bluetooth USB Host Controller
     USB20Bus
         hub_device
            Apple Computer, Inc. IR Receiver
            Apple Card Reader

Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

Virtual disks: ⓘ
    TM Backups (disk1s2 - Journaled HFS+) /Volumes/TM Backups : 1.50 TB (13.47 GB free)
        Physical disk: My Book 1130 1.50 TB (13.47 GB free)
    Stuff (disk1s3 - Journaled HFS+) /Volumes/Stuff : 501.00 GB (40.85 GB free)
        Physical disk: My Book 1130 501.00 GB (40.85 GB free)

System Software: ⓘ
    OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour

Configuration files: ⓘ
    /etc/sysctl.conf - File exists but not expected

Gatekeeper: ⓘ
    Mac App Store and identified developers

Kernel Extensions: ⓘ
        /Applications/Toast 15 Titanium/Toast Audio Assistant.app
    [not loaded]    com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7) [Lookup]

        /Library/Extensions
    [loaded]    at.obdev.nke.LittleSnitch (4.0.2 - SDK 10.11) [Lookup]

        ~/Library/Services/ToastIt.service/Contents/MacOS
    [not loaded]    com.roxio.TDIXController (2.0) [Lookup]

System Launch Agents: ⓘ
    [not loaded]    8 Apple tasks
    [loaded]    164 Apple tasks
    [running]    67 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    47 Apple tasks
    [loaded]    159 Apple tasks
    [running]    84 Apple tasks

Launch Agents: ⓘ
    [running]    at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2017-08-22) [Lookup]
    [running]    at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2017-08-22) [Lookup]

Launch Daemons: ⓘ
    [running]    at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2017-08-22) [Lookup]
    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-25) [Lookup]
    [loaded]    com.bresink.system.privilegedhelper-tts.plist (Marcel Bresink - installed 2017-01-20) [Lookup]
    [loaded]    com.bresink.system.securityagent3.plist (Marcel Bresink - installed 2013-07-04) [Lookup]
    [loaded]    com.bresink.system.securityagent3a.plist (Marcel Bresink - installed 2013-11-10) [Lookup]
    [loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-23) [Lookup]
    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-03) [Lookup]
    [running]    com.objective-see.ransomwhere.plist (Objective-See, LLC - installed 2017-04-20) [Lookup]
    [running]    com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2017-08-30) [Lookup]
    [loaded]    com.zqueue.servetome-server.plist (Matthew Gallagher - installed 2017-09-03) [Lookup]

User Launch Agents: ⓘ
    [loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-30) [Lookup]

User Login Items: ⓘ
    ClipMenu    Programm
        (/Applications/ClipMenu.app)

Internet Plug-ins: ⓘ
    FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]
    QuickTime Plugin: 7.7.3 (installed 2017-08-07)
    Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]
    Default Browser: 601 (installed 2016-07-09)
    Google Earth Web Plug-in: 7.1 (installed 2016-05-06) [Lookup]
    GarminGpsControl: 4.2.0.0 (installed 2014-04-01) [Lookup]
    nplastpass: 2.5.5 (installed 2014-03-16) [Lookup]
    PDF Browser Plugin: 2.4.4 (installed 2015-05-26) [Lookup]

Safari Extensions: ⓘ
    [not loaded]    ClickToPlugin - Marc Hoyois - https://hoyois.github.com/safariextensions/clicktoplugin/ (installed 2015-12-24)
    [enabled]    Save to Pocket - Read It Later, Inc. - https://getpocket.com/ (installed 2017-09-05)
    [not loaded]    StartPage HTTPS - Surfboard B.V. - https://startpage.com (installed 2016-07-01)
    [enabled]    uBlock Origin - Chris Aljoudi/Raymond Hill - https://www.github.com/el1t/uBlock-Safari (installed 2017-08-22)
    [enabled]    LastPass - LastPass - https://lastpass.com/ (installed 2017-09-05)

3rd Party Preference Panes: ⓘ
    Flash Player (installed 2017-07-25) [Lookup]

Time Machine: ⓘ
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Macintosh HD: Disk size: 499.25 GB Disk used: 448.86 GB
    Destinations:
        TM Backups [Local]
        Total size: 1.50 TB
        Total number of backups: 177
        Oldest backup: 12.04.13, 09:48
        Last backup: 09.09.17, 17:12
        Size of backup disk: Excellent
            Backup size 1.50 TB > (Disk size 499.25 GB X 3)

Top Processes by CPU: ⓘ
         2%       WindowServer
         1%       kernel_task
         0%       fontd
         0%       com.apple.notificationcenterui.WeatherSummary

Top Processes by Memory: ⓘ
    912 MB        kernel_task
    206 MB        mds_stores
    96 MB         Dock
    86 MB         Little Snitch Network Monitor
    64 MB         softwareupdated

Top Processes by Energy Use: ⓘ
      6.66    WindowServer
      0.86    launchd
      0.04    cloudd
      0.02    ClipMenu

Virtual Memory Information: ⓘ
    9.51 GB       Available RAM
    7.37 GB       Free RAM
    2.49 GB       Used RAM
    2.14 GB       Cached files
    0 B           Swap Used

Diagnostics Information: ⓘ
    2017-09-15 14:29:11    Last shutdown cause: 3 - Hard shutdown

As I answered on the original post, I missed the update until today. Same suggestion as I posted on the other post.

Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

10.11.6 Combo Update

This is what I replied to you in the original thread:

------------------- quote ---------------

Thank you for your reply, Eric!

I have, as far as I can see it in „About this Mac“, the latest version of Mac OS and I HAVE installed this Combo Update back in July.

Also, clicking on „Updates“ in App Store does not show that it is available for me. Unless, of course, you mean that I can and/should do it manually nonetheless from the link you have provided.

I doubt though it would help… I had this problem with iCloud before and after this Combo Update in July - no difference at all.

That said, do you mean I should sort of „overwrite“ my system with this Combo Update all the same?

------------------- unquote ------------

So, should I run the Combo Update all the same?

Thank you!

That is the only thing I can think of to try. It may not help.

I started having the problem of iCloud persistently asking for my Apple ID about a year ago and it did not go away after I installed the latest Combo Update this July.

Do you mean to say that I should install it nonetheless AGAIN, overwriting its own version of July which I have on my system? Please look at the EtreCheck report above - it says:

System Software: ⓘ
OS X El Capitan 10.11.6 (15G1611)

You recommend to install it yet again all the same? Yes? No?

If it didn't fix the problem last time, I doubt it will now. I'll see if I can think of something else to suggest.

On my older iMac (iMac 21,5“, Intel Core i5, Mid. 2011 with El Capitan) - the one whose iCloud would not stop asking for my Apple ID after EVERY boot-up (i. e., now more often than ever before), there is also the problem of Keychain which insists on staying switched on (see also here - https://discussions.apple.com/message/32218560).

Today, hoping to kill two birds with one stone, I did the following and obtained these results:

1) Booted in Safe Mode;

(I for one do not know how to interpret it, but it probably might have some diagnostic value for you, Eric: even after booting in Safe Mode iCloud IMMEDIATELY asked me for my Apple ID!!!)

2) Disabled Keychain —> it re-enabled itself back again at once;

3) I then trashed these things:

~/Library/Caches folder

~/Library/Application Support/iCloud folder

~/Library/Preferences/MobileMeAccounts.plist

~/Library/Preferences/com.apple.systempreferences.plist

4) Re-booted in Recovery Mode and ran Disk First Aid;

5) Re-booted normally —> iCloud immediately asked me again for my Apple ID;

6) Turned the computer off and booted up again in Safe Mode —> here too iCloud immediately asked me for my Apple ID;

7) Instead of typing in my Apple ID and allowing iCloud to connect to Apple servers, I clicked on „Later“;

8) Logged out of iCloud completely;

9) Trashed these same things one more time:

~/Library/Caches folder

~/Library/Application Support/iCloud folder

~/Library/Preferences/MobileMeAccounts.plist

~/Library/Preferences/com.apple.systempreferences.plist

10) Rebooted normally;

11) Logged back into iCloud and answered all questions regarding Keychain with „No“ (no code, please; yes, I want to delete it from my computer; no, I do not want to use it with safari… and such like);

12) At last the Keychain check-box stayed blank ….. but only for a few minutes. After a short while it switched itself back on again without even asking me;

12a) Using the favor of the moment (Keychain check-box being blank on iMac), I un-checked it on my iPad 2 also - only to see it switching itself on back again at once.

13) Now… Keeping all my fingers crossed and knocking on wood, after each one of four consecutive start-ups iCloud has been keeping quiet and has so far not asked me for the Apple ID. Frankly, I am even afraid to speak of success - last week, after similar repairs it behaved one whole day long and then it started asking for the Apple ID all over again.

I’ll keep an eye on it for another day or two and if it stays the way it is today, I will mark this thread as „Solved“. Otherwise I will report here back again.

Thank you!

最後更新：2017-09-16 23:24:15

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