352      iPhone_iPad_Mac_apple

battery swelling

My iPad nano screen started separating a few weeks ago... it still worked, no big deal.  I just checked it today and the battery has swollen up and the entire iPod is separating.  There is now a good 1/4" gap on the side and it looks like it's going to blow!

It's a known defect now. It's no secret that phone batteries have been acting up for years and even causing fires. What if this person's house burnt down as a result of this? Apple would settle out of court as fast and quietly as they could. This is how companies get backed into a PR corner. It's no sweat off Apple's back to replace this unit for free, which would be the right thing to do.

Apple offered to replace it for $75.  Pathetic.

Was it within the one year warranty?

No it was not or it would have been replaced free.  However, I consider it poor service to charge for a KNOWN DEFECT with the potential to be a real safety hazard.

This is how you lose customers, lose confidence and lose market share.  One customer, One failure at a time.

It isn't a "known defect". All batteries can fail and swell and there are many different factors that affect this. Most companies (at least all the MP3 player manufacturers I know of) will not offer an out-of-warranty replacement at all. If you battery fails and swells out of the warranty period they will be happy to sell you a new one at full price.

It's a known defect now. It's no secret that phone batteries have been acting up for years and even causing fires. What if this person's house burnt down as a result of this? Apple would settle out of court as fast and quietly as they could. This is how companies get backed into a PR corner. It's no sweat off Apple's back to replace this unit for free, which would be the right thing to do.

Actually it is a known fact that worn electrical wiring can start house fires, cans of gasoline can ignite, lighting a cigarette while putting gas in your car can cause a fire, and batteries can swell. The first device I ever had that the battery did this and damaged the device was a transistor radio in the 1960's.

It doesn't make it a known defect.

Environmental issues can affect batteries such as using it too long when it is showing signs of failing, using it regularly outside its specified operating specifications (particularly heat), or the battery just fails. That does not constitute a known defect. And a swelling battery is not necessarily a fire hazard, chargers cause more fires than batteries.

Note that this was an iPod not a phone. It occurred outside of warranty. According to you how many years should Apple replace a device for free if the battery fails and begins swelling?

Sure glad you solved the OPs question with your misinformation.

Jealous that you didn't get more points?

Apple replaced my 2nd generation iPod with a 6th gen because of a battery problem. Years out of warranty.

Your response is rife with excuses that aren't yours to make. Just look at that iPod. Apple should replace it. Period.

Not at all, I rarely look at my points.

How long ago did Apple do this? 5 years ago Apple changed their policies and removed most of the repair discretion that the Genius Bar workers had. I washed my first 6th Generation Nano and went in to do an out-of-warranty replacement. They replaced it for free. And there is no "known defect" for washing the Nano.

I looked at the picture. It is a classic battery failure. It can happen for many reasons. But just like the Nano the battery (which Apple doesn't make) is covered for one year unless you buy Apple Care. I recently had a rechargeable remote control do the same thing. What was I offered? Buy a newer model, full price.

The OP has gone to Apple like you did and they offered him the $75 out-of-warranty replacement. That is Apple speaking. My issue with your response is you are speaking of it being a "known defect" which is untrue. There is a recall on the battery for the iPhone 5 battery. That is for a known defect from Sony's battery.

This isn't.

If you're such an expert, you'd know there was a massive recall of 2nd gen Nanos.

Apple should replace it. Period.

And stop arguing with me. Go get more points somewhere else.

I have a 2nd Generation Nano. I don't recall any "massive recall" and I never had a problem with mine.

Show me the massive recall of the 7th Generation Nano due to a battery defect.

For crying out loud, will you give up already?

https://www.apple.com/support/ipodnano_replacement/

Now I suppose you'll parse the word "massive," since you seem to love clinging to minutiae. Just let it drop. What is your damage? Go away.

You did notice that you said their was a "massive" recall of the 2nd Generation Nano and you took yours in. But you posted the recall for the 1st Generation Nano. I am quite familiar with that one so if you had spoken correctly I would have known about it. Apparently you had a 1st Generation Nano, the plastic one that also had the problem with scratching and you were in the second wave of replacements. During that recall only some of the Sony batteries were defective (your serial number had to be within a range) and it also included other devices (not Apple) that used the same battery. It was a known defect.

But it doesn't mean all the following batteries have a known defect. So show me the known defect notice for the 7th Generation Nano.

I'm so proud of you. Really, I am. You caught a misstatement and did the predictable thing. Stop harassing me.

I just called Apple yesterday.  Mine did the same thing.  I an, however, still within my Apple care contract, but am very nervous now.  What if mine had gone on fire.

最後更新：2017-09-07 00:06:52

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