992      iPhone_iPad_Mac_apple

Unauthorized Purchases

To Whom It May Concern,

I have unauthorized purchases that has been made on my account. How do I resolve them? Thank you for your attention to this matter.

David *****

Date- 9/29/2017

Product- Clash of Clans

Number- *****

<Personal Information Edited by Host>

If you received an email about an unfamiliar purchase, or subscription, it might be a phishing scam and nothing was actually charged to your account. Don't call, email or click on any links. Just delete the email and you'll be fine.

To confirm if the purchase was really made, log into your Apple ID/iTunes account directly and check your billing or purchase history. If there really is an unauthorized purchase shown there, you can also file for a refund using the Report a Problem form.

https://reportaproblem.apple.com/

To avoid phishing scams, etc.

https://support.apple.com/en-us/HT204759

If you received an email about an unfamiliar purchase, or subscription, it might be a phishing scam and nothing was actually charged to your account. Don't call, email or click on any links. Just delete the email and you'll be fine.

To confirm if the purchase was really made, log into your Apple ID/iTunes account directly and check your billing or purchase history. If there really is an unauthorized purchase shown there, you can also file for a refund using the Report a Problem form.

https://reportaproblem.apple.com/

To avoid phishing scams, etc.

https://support.apple.com/en-us/HT204759

最後更新：2017-10-07 09:09:05

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