172      iPhone_iPad_Mac_apple

Brand new macbook pro

I just bought a 2 x new macbook pro with sierra. One for me and one for my wife.

OS has all the latest updates.

Wifi drops out consistently.

Once it drops out I cannot reconnect without restarting computer.

When it is connected it is ridiculously slow.

The laptops are unusable. Without internet they are bricks.

My older macbook pro with Mavericks works perfectly. All other devices in our household including Sony PS3, PS4, blackberry, iphones, macbook air can connect to wifi with no problems.

I am reading on this support forum and on the internet generally this issue is common with Sierra.

How so many people can have this same issue and no fix be available is beyond comprehension. Surely it is brand destroying.

I intend to return both laptops for full refund unless there is a solution to the problem. If there is no guaranteed way to connect to the internet with brand new laptops then I will buy something other than a mac.

If anyone has any ideas of what I can do I would be grateful.

I have gotten the internet working by manually amending the DNS and other settings.

The constant dropping however  has nothing to do with the wifi - I worked out it is the usb-c port.

Plug a USB adaptor into it so I can use my usb drive and the wifi drops out.

Unbelievable but proven by 1) removing it and putting back in; and 2) covering it in my hand. When I let go websites would stop loading. I would then cover it again and the websites would load.

Once I diagnosed it I searched it here and found several posts here covering same / similar issue.

Moving forwards it means I can't use USB and internet at same time.

What a major oversight in design.

This must be unheard of.

Fingers crossed internet / wifi stays up for now.

Peter

you may post an etrecheck report for futher analyisis

www.etrecheck.com

also see this document

https://support.apple.com/en-us/HT202068

As I said, the laptop is barely useable. I can't navigate to that link you supplied to run the report.  I am using the other macbook pro to write this post.

Wifi on all other devices in my house so I can't see why network settings should have anything to do with solving my problem here.

It seems to me it relates to the same problem many others are having with Sierra and wifi.

If you manage to connect to the Internet, hold down the Option key and click the Wi-Fi icon in the MenuBar. You get a report similar to this one:

what do you get for PHY mode and Channel?

what do you get for RSSI, signal, or Signal-to-noise?

What do you get for Transmit rate?

and very important, how many other networks do you see?

.

Hi,

Thanks for your reply.

As requested,

1. Other networks: I see the 3 other networks. The same ones which regularly appear.

2. PHY Mode: 802.11n

3. Channel: 11 (2.4 GHZ, 20 MHZ)

4. RSSI: -50 dBm

5. Tx (Transmit?) Rate: 130Mbps

I am currently connected to the wifi on the new macbook pro as I write this but navigate to any pages on the internet. I am getting request timeouts and 'Resolving Host' appearing at the bottom left hand corner of Chrome. On Safari it simply says that I am not connected to the internet.

Wifi and internet are fine on all other devices.

Before posting here, I tried following the advice posted here: https://osxdaily.com/2016/09/22/fix-wi-fi-problems-macos-sierra/

Did not work. Removing the files it asked me too and restarting resulted in not being able to even connect to the WIFI at all (would not even prompt me for a password). So I put those files back.

Thanks if you could help.

I've been a loyal mac user since the days when it was not cool to have a mac and this is the worst experience I have ever had - moreso than my constantly crashing Powerbook 1400 in 1997! I just spend $8k on 2 laptops and cannot use internet! I feel like a fool.

Peter

I have gotten the internet working by manually amending the DNS and other settings.

The constant dropping however  has nothing to do with the wifi - I worked out it is the usb-c port.

Plug a USB adaptor into it so I can use my usb drive and the wifi drops out.

Unbelievable but proven by 1) removing it and putting back in; and 2) covering it in my hand. When I let go websites would stop loading. I would then cover it again and the websites would load.

Once I diagnosed it I searched it here and found several posts here covering same / similar issue.

Moving forwards it means I can't use USB and internet at same time.

What a major oversight in design.

This must be unheard of.

Fingers crossed internet / wifi stays up for now.

Peter

Obviously that is NOT the way it was intended to work.

Anything you can reproduce, the folks at the genius bar can fix by replacing parts until it works. Your appointment for an evalaution is free at an Apple-owned store.

Apple-Authorized Service Providers may have a charge for evaluation.

Add to current list of problems:

As above I spent circa $8k on 2 laptops about a week ago.

The 13 inch macbook pro I bought was returned to the mac store last week as the period key was stuck. They are ordering parts to repair it. Brand new laptop shipped with a button not working.

The 15 inch one where I have had the wifi issues above also now has a stuck enter key.

According to this forum that is not an uncommon issue with the new keyboards. The keys stick easily. That can't be acceptable. Does apple read these forums?

I've either had the worst possible luck with 2 defective laptops at the same time or there are design / engineering issues with the latest model.

I'm now of the mind to return both and get a non Apple solution.

This is despite 20 years of Mac loyalty.

So defective keyboard on 2 x laptops, wifi issues, no USB and wifi at same time.

Thumbs up.

Peter

I have the same annoying issue, apple support has not solve the problem either.     Also brand new mac

I have move the router and it seem to have solve the problem on my laptop with Mac OS Sierra. funny that a second laptop with a much older system has not have any wifi issues.

I have a 2016 13 inch Macbook pro without the button strip thing.  I find that my wifi gets dropped as well.  I think it happens more when I use the USB C ports or hub with the computer.  If its been on for more than a couple hours it drops.  My other MacBook never had the issue, none of my tablets or iPhone have the issue and the router is fine. 

My question is, how many things are plugged into your Thunderbolt / USB ports?  Do you have a hub?  Do you have a Doc?  Do you have an external hard drive?  Does it happen with nothing plugged in?

Eric

MyMacbook pro 2016 15inch does the same thing disconnects wifi and wont connect again says i must move closer to the router which is basically ion the same room as the mac all other devices are fine, its ridiculous that you spend a fortune on a computer that does not work properly.

I have the same issue on my macbook pro 2016 non-touchbar. I tried to find solutions on website and it work for a while but it's not stable I need to restart every time when I cannot connect.

We should do some work to identify if we have the same issue...  Maybe we can help apple fix, address, or issue us new laptops to resolve the issue...

What happens in my case is that the wifi just totally stops working.  Even if you do a diagnose on it, it still never comes back.   I am forced to either turn off wifi and turn it back on which works fine.  Or I am turning off the laptop and turning it back on which works fine.

I do have some items plugged into the 2 Thunderbolt ports.

1 - External HD

2 - A USB hub

     1 - 1 iPhone charge/connect cable

     2 - 1 iPad charge/connect cable

     3 - The power cord to charge the lap top (the hub is a Powered hub - QocQoc Brand)

Thats it. 

So what do you have plugged in?

What do you do to resolve the issue?

Do you notice it happens with nothing plugged in?

Thanks.  Lets get apple to address this issue.  Its hard to pay 1500 dollars for a laptop that does not function. 

And for the record, I HATE NO PORTS!!!!

Eric

My new MacBook Pro 15" 2017 hooked up to the new LG 4k display, and a USB mouse plugged into the display.  Bluetooth Apple keyboard.  Interestingly I am only seeing this issue when plugged into this display, I can't recall the drop offs of connectivity when not connected to these devices.  Previous long term machine, a MacBook Pro 2013 did not have this issue, running same OS.  And yes, all my other wi-fi devices in the house work fine.  Restarting the Mac solves the problem.  What is weird is Network Preferences show everything green and normal, as if I am getting data, when I am not.  I created another user account to see if it was user account related, and it still happens on the other user.  Now, I did migrate this system from a Time Machine backup, and my previous MacBook Pro 13" 2017 (returned to get the bigger screen 15") was NOT a Time machine backup.   So perhaps this could be Time Machine related?  I don't know.  I have calls to Apple for other bugs that they can't seem to fix so I am eager to see what he can all glean from this thread.  Thanks to all for your ideas so far.

最後更新：2017-08-18 01:12:14

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