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Internet Issue

I can’t get onto the Internet.  I’m getting mail on my IPad and news notices, but I can’t get onto Safari to gain access to the Internet.  It tells me the server has stopped.  I’ve reset the network through settings and still nothing.  Even using cell data I can’t get on.  Help!!

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

 

Good Luck!

Try resetting your Internet router as well.  Just unplug it and wait about 30 seconds and plug it back in.  They can act up sometimes and not respond quick enough causing timeouts when the device is trying to oull something up.  After plugging it back in, give it some time to connect again and try again after also rebooting the iPad.

Hi MichelPM,  I tried what you recommended and it did nothing.  I had to wind up going to a Verizon authorized service center and they diagnosed the problem immediately for me.  Evidently, the problem was the VPN would not turn off and was being controlled by some program on my computer.  Once the technician was able to turn off the "mystery" program, she turned off the VPN and voila!  I was back on the internet again!  I would have never been able to figure this one out.  Thank you so much for responding so quickly to my problem.  I appreciate it very much.  :-). MarySpenser

No mention of using a VPN, so I would have never been able to figure this out.

Hi ZintainUSA,  Thank you so much for your response back to me.  I had to wind up going to an authorized Verizon store and they were able to diagnose the problem as being a program on my IPad that was preventing the VPN from turning off.  Believe it or not, it was preventing me from getting on the internet.  As soon as she turned off a "mystery" program that was somehow connecting with the VPN and not allowing it to turn off, I was back on the internet.  How these two programs "met" is beyond me, but I am SO very glad this technician knew her stuff.  You were very kind to give me your help and I will keep it as well as that from MichelPM for future reference in case anything else happens in the future.  It's Friday the 13th - what better day to have this happen to me!  ;-). Thanks again.  MarySpenser

最後更新：2017-10-14 04:56:35

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