52      iPhone_iPad_Mac_apple

Flags won't stick in Mail

Had several messages flagged green and decided to change the flags to red. It worked until I quit Mail and relaunched it. The flags had all reverted to green again. Anyone know a fix for this.

To run PRAM - Close all applications and shut down the Mac from apple logo .

Press  option , command , P , R and power button at a time for 15 sec until you hear three sounds , after the third sound release the keys .

Secondly enter in user library macOS Sierra: Library folder

Find a folder Preferences drag and drop com.apple.systempreferences .plist to the desktop , restart the machine and see what are the results .

Also make a new user account How to test an issue in another user account on your Mac - Apple Support , add mail account Set up Mail with email accounts - Apple Support, verify what is the behaviour of flagged mails .

Run NVRAM / PRAM How to reset NVRAM on your Mac - Apple Support

Believe it or not I cannot reset the NVRAM on my Mac. I’ve tried several times and this is what happens: 1) the Mac chimes once. Then restarts 2) the Mac chimes once. Then there is the progress bar which almost completely fills up but doesn’t even after several minutes. I let go of the keys and I am taken to recovery mode but can do nothing because the cursor is frozen. None of my settings in system preferences have been altered - another indication that there was no reset. I’ve reset NVRAM/PRAM multiple times over 20 years and it has always worked. I do not have a firmware password and do not use file vault, so I don’t understand why this is happening. The flags remain wrongly set.

To run PRAM - Close all applications and shut down the Mac from apple logo .

Press  option , command , P , R and power button at a time for 15 sec until you hear three sounds , after the third sound release the keys .

Secondly enter in user library macOS Sierra: Library folder

Find a folder Preferences drag and drop com.apple.systempreferences .plist to the desktop , restart the machine and see what are the results .

Also make a new user account How to test an issue in another user account on your Mac - Apple Support , add mail account Set up Mail with email accounts - Apple Support, verify what is the behaviour of flagged mails .

I tried resetting NVRAM, moving the system preferences to the desktop and creating a new user account. None of these made any difference. Since I have AppleCare decided to call them hoping they could offer some other fix for my problem. What we discovered was the problem existed only in my Inbox and only for certain messages in my Inbox. These messages’ flags could be changed and stick for all colors except red. We created a new user account and found the same situation. They concluded from this that the problem was caused by my service provider and not by Mail. After the call I found a work around: - moved affected e-mails to another mailbox - changed flags to red - moved them back to my Inbox - relaunched Mail and the flags remained red I am happy to live with this “solution” as my service provider’s tech people have a stock answer to every thing which is “it’s Apple’s fault” and make no attempt to investigate.

Dont make conclusions immediately , I am also using Mac and is connected with some service provider , your machine has some issues if it is feasible take back up of data and reinstall the OS , if you are concerned with a simple flag issue .

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tygb has posted in the macOS Sierra community.

Flags won't stick in Mail

Dont make conclusions immediately , I am also using Mac and is connected with some service provider , your machine has some issues if it is feasible take back up of data and reinstall the OS , if you are concerned with a simple flag issue .

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To Ewas4325 - please repost your reply. Something is wrong!

To be clear - are you saying it’s not my ISP but something wrong with my machine/system ? Every thing else is working fine. What do you mean by “if you are concerned with a simple flag issue.”?

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan    also Sierra

Safe Mode Startup – El Capitan.          also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
  

Etrecheck – System Information

Every application is working fine except , only a flag issue issue , I will give real example of my computer few minutes back mail was not quitting , have to force quit every time , again the if mail was relaunched and I tried to quit it was not quitting .

Gone to system preferences > internet accounts deleted the account and added it once again .

But in your case if a new user account is created and still issue is there , the Mac user can decide by its own to install the operating system ( its your choice ) .

While with AppleCare I did the following: created a new user account started up in safe mode deleted my internet account and then reestablished it rebuilt NVRAM None of these corrected the problem. I am confused now. Does this mean the problem is system wide and has nothing to do with my ISP ? Or could it be that the affected e-mails are corrupt in some way? There are only 8 e-mails affected. All my other e-mails can be reflagged without problem. In any case here is the report you asked for: EtreCheck version: 3.4.6 (460) Report generated 2017-11-07 19:43:32 Download EtreCheck from https://etrecheck.com Runtime: 1:33 Performance: Excellent Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Problem: Other problem Description: Flagging in Mail Hardware Information: ⓘ     iMac (Retina 5K, 27-inch, Late 2015)     [Technical Specifications] - [User Guide] - [Warranty & Service]     iMac - model: iMac17,1     1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core     8 GB RAM Upgradeable - [Instructions]         BANK 0/DIMM0             4 GB DDR3 1867 MHz ok         BANK 0/DIMM1             Empty          BANK 1/DIMM0             4 GB DDR3 1867 MHz ok         BANK 1/DIMM1             Empty      Handoff/Airdrop2: supported     Wireless:  en1: 802.11 a/b/g/n/ac Video Information: ⓘ     AMD Radeon R9 M390 - VRAM: 2048 MB         iMac 3200 x 1800 Disk Information: ⓘ     APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)     [Show SMART report]         EFI (disk0s1 - MS-DOS FAT32)   [EFI]: 210 MB         (disk0s2)   [CoreStorage Container]: 999.35 GB         Recovery HD (disk0s3 - Journaled HFS+)   [Recovery]: 650 MB     APPLE SSD AP0032H disk1: (24 GB) (Solid State - TRIM: Yes)         (disk1s1)   [EFI]: 315 MB         (disk1s2)   [CoreStorage Container]: 23.55 GB         (disk1s3)   [Boot]: 134 MB USB Information: ⓘ     USB30Bus         Broadcom Corp. Bluetooth USB Host Controller         Apple Inc. FaceTime HD Camera (Built-in)         Apple Inc. Magic Keyboard         Canon MP280 series Thunderbolt Information: ⓘ     Apple Inc. thunderbolt_bus Virtual disks: ⓘ     Macintosh HD (disk2 - Journaled HFS+) /  [Startup]: 1.02 TB (983.09 GB free)         Physical disk: disk1s2 23.55 GB Online         Physical disk: disk0s2 999.35 GB Online System Software: ⓘ     macOS Sierra  10.12.6 (16G1036) - Time since boot: about 2 hours Gatekeeper: ⓘ     Mac App Store and identified developers Kernel Extensions: ⓘ         /Applications/DiskWarrior.app     [not loaded]    com.alsoft.Preview (5.0 - SDK 10.5) [Lookup]         /Applications/TechTool Pro 9.app     [not loaded]    com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]     [not loaded]    com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) [Lookup] System Launch Agents: ⓘ     [not loaded]    7 Apple tasks     [loaded]    178 Apple tasks     [running]    100 Apple tasks System Launch Daemons: ⓘ     [not loaded]    42 Apple tasks     [loaded]    176 Apple tasks     [running]    100 Apple tasks Launch Agents: ⓘ     [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-06-01) [Lookup]     [running]    com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2017-09-23) [Lookup] Launch Daemons: ⓘ     [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]     [loaded]    com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-11-05) [Lookup]     [loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-11) [Lookup]     [running]    com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2017-09-23) [Lookup] User Launch Agents: ⓘ     [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-30) [Lookup] User Login Items: ⓘ     Macs Fan Control    Application         (/Applications/Macs Fan Control.app)     iTunesHelper    Application (? 0 - installed 2017-11-01)         (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)     DiskWarriorStarter    Application         (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app) Internet Plug-ins: ⓘ     QuickTime Plugin: 7.7.3 (installed 2017-11-01) 3rd Party Preference Panes: ⓘ     TechTool Protection (installed 2017-09-23) [Lookup] Time Machine: ⓘ     Skip System Files: NO     Mobile backups: OFF     Auto backup: NO - Auto backup turned off     Volumes being backed up:         Macintosh HD: Disk size: 1.02 TB Disk used: 38.90 GB     Destinations:         Iomega [Local]         Total size: 249.72 GB         Total number of backups: 6         Oldest backup: 16/06/2017, 12:08         Last backup: 05/11/2017, 14:40         Size of backup disk: Adequate             Backup size 249.72 GB > (Disk used 38.90 GB X 3) Top Processes by CPU: ⓘ         2%  WindowServer         1%  kernel_task         0%  fontd         0%  Dock         0%  MacsFanControl Top Processes by Memory: ⓘ     847 MB    kernel_task     137 MB    MacsFanControl     128 MB    WindowServer     120 MB    Dock     116 MB    mds_stores Top Processes by Network Use: ⓘ     Input    Output    Process name     12 KB    14 KB    apsd     9 KB      8 KB      mDNSResponder     3 KB      4 KB      ntpd     810 B    558 B    netbiosd     0 B      64 B      SystemUIServer Top Processes by Energy Use: ⓘ       4.60 WindowServer       0.08 MacsFanControl       0.02 loginwindow       0.02 mds Virtual Memory Information: ⓘ     5.32 GB  Available RAM     2.16 GB  Free RAM     2.68 GB  Used RAM     3.16 GB  Cached files     0 B      Swap Used Software installs (last 30 days): ⓘ     Klondike Forever: 1.4.1 (installed 2017-10-19)     Klondike Planet: 1.0 (installed 2017-10-19)     The Unarchiver: 3.11.3 (installed 2017-10-20)     Install information may not be complete. Diagnostics Events (last 3 days for minor events): ⓘ     2017-11-07 17:06:04    Last shutdown cause: 3 - Hard shutdown     2017-11-06 13:35:34    WindowServer High CPU use [Open] [Details]     2017-11-05 14:18:17    mdworker Crash [Open]         Cause:        import fstype:hfs fsflag:4809018 flags:250000027E diag:0 isXCode:0 uti:com.apple.systempreference.prefpane plugin:/Library/Spotlight/SystemPrefs.mdimporter - find suspect file using: sudo mdutil -t 1353656         *** CFEqual() called with NULL first argument ***

EtreCheck version: 3.4.6 (460) Report generated 2017-11-07 19:43:32 Download EtreCheck from https://etrecheck.com Runtime: 1:33 Performance: Excellent Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Problem: Other problem Description: Flagging in Mail Hardware Information: ⓘ     iMac (Retina 5K, 27-inch, Late 2015)     [Technical Specifications] - [User Guide] - [Warranty & Service]     iMac - model: iMac17,1     1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core     8 GB RAM Upgradeable - [Instructions]         BANK 0/DIMM0             4 GB DDR3 1867 MHz ok         BANK 0/DIMM1             Empty          BANK 1/DIMM0             4 GB DDR3 1867 MHz ok         BANK 1/DIMM1             Empty      Handoff/Airdrop2: supported     Wireless:  en1: 802.11 a/b/g/n/ac Video Information: ⓘ     AMD Radeon R9 M390 - VRAM: 2048 MB         iMac 3200 x 1800 Disk Information: ⓘ     APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)     [Show SMART report]         EFI (disk0s1 - MS-DOS FAT32)   [EFI]: 210 MB         (disk0s2)   [CoreStorage Container]: 999.35 GB         Recovery HD (disk0s3 - Journaled HFS+)   [Recovery]: 650 MB     APPLE SSD AP0032H disk1: (24 GB) (Solid State - TRIM: Yes)         (disk1s1)   [EFI]: 315 MB         (disk1s2)   [CoreStorage Container]: 23.55 GB         (disk1s3)   [Boot]: 134 MB USB Information: ⓘ     USB30Bus         Broadcom Corp. Bluetooth USB Host Controller         Apple Inc. FaceTime HD Camera (Built-in)         Apple Inc. Magic Keyboard         Canon MP280 series Thunderbolt Information: ⓘ     Apple Inc. thunderbolt_bus Virtual disks: ⓘ     Macintosh HD (disk2 - Journaled HFS+) /  [Startup]: 1.02 TB (983.09 GB free)         Physical disk: disk1s2 23.55 GB Online         Physical disk: disk0s2 999.35 GB Online System Software: ⓘ     macOS Sierra  10.12.6 (16G1036) - Time since boot: about 2 hours Gatekeeper: ⓘ     Mac App Store and identified developers Kernel Extensions: ⓘ         /Applications/DiskWarrior.app     [not loaded]    com.alsoft.Preview (5.0 - SDK 10.5) [Lookup]         /Applications/TechTool Pro 9.app     [not loaded]    com.micromat.driver.spdKernel (1.0 - SDK 10.11) [Lookup]     [not loaded]    com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.8) [Lookup] System Launch Agents: ⓘ     [not loaded]    7 Apple tasks     [loaded]    178 Apple tasks     [running]    100 Apple tasks System Launch Daemons: ⓘ     [not loaded]    42 Apple tasks     [loaded]    176 Apple tasks     [running]    100 Apple tasks Launch Agents: ⓘ     [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-06-01) [Lookup]     [running]    com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2017-09-23) [Lookup] Launch Daemons: ⓘ     [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]     [loaded]    com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-11-05) [Lookup]     [loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-11) [Lookup]     [running]    com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2017-09-23) [Lookup] User Launch Agents: ⓘ     [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-30) [Lookup] User Login Items: ⓘ     Macs Fan Control    Application         (/Applications/Macs Fan Control.app)     iTunesHelper    Application (? 0 - installed 2017-11-01)         (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)     DiskWarriorStarter    Application         (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app) Internet Plug-ins: ⓘ     QuickTime Plugin: 7.7.3 (installed 2017-11-01) 3rd Party Preference Panes: ⓘ     TechTool Protection (installed 2017-09-23) [Lookup] Time Machine: ⓘ     Skip System Files: NO     Mobile backups: OFF     Auto backup: NO - Auto backup turned off     Volumes being backed up:         Macintosh HD: Disk size: 1.02 TB Disk used: 38.90 GB     Destinations:         Iomega [Local]         Total size: 249.72 GB         Total number of backups: 6         Oldest backup: 16/06/2017, 12:08         Last backup: 05/11/2017, 14:40         Size of backup disk: Adequate             Backup size 249.72 GB > (Disk used 38.90 GB X 3) Top Processes by CPU: ⓘ         2%  WindowServer         1%  kernel_task         0%  fontd         0%  Dock         0%  MacsFanControl Top Processes by Memory: ⓘ     847 MB    kernel_task     137 MB    MacsFanControl     128 MB    WindowServer     120 MB    Dock     116 MB    mds_stores Top Processes by Network Use: ⓘ     Input    Output    Process name     12 KB    14 KB    apsd     9 KB      8 KB      mDNSResponder     3 KB      4 KB      ntpd     810 B    558 B    netbiosd     0 B      64 B      SystemUIServer Top Processes by Energy Use: ⓘ       4.60 WindowServer       0.08 MacsFanControl       0.02 loginwindow       0.02 mds Virtual Memory Information: ⓘ     5.32 GB  Available RAM     2.16 GB  Free RAM     2.68 GB  Used RAM     3.16 GB  Cached files     0 B      Swap Used Software installs (last 30 days): ⓘ     Klondike Forever: 1.4.1 (installed 2017-10-19)     Klondike Planet: 1.0 (installed 2017-10-19)     The Unarchiver: 3.11.3 (installed 2017-10-20)     Install information may not be complete. Diagnostics Events (last 3 days for minor events): ⓘ     2017-11-07 17:06:04    Last shutdown cause: 3 - Hard shutdown     2017-11-06 13:35:34    WindowServer High CPU use [Open] [Details]     2017-11-05 14:18:17    mdworker Crash [Open]         Cause:        import fstype:hfs fsflag:4809018 flags:250000027E diag:0 isXCode:0 uti:com.apple.systempreference.prefpane plugin:/Library/Spotlight/SystemPrefs.mdimporter - find suspect file using: sudo mdutil -t 1353656         *** CFEqual() called with NULL first argument ***

Can't get it to paste the way it should. I followed all your instructions !

Thanks for your answer. I understand now. Will consider reinstall of the OS.

最後更新：2017-11-08 09:05:09

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