881      iPhone_iPad_Mac_apple

Nike S3 randomly turning off

I've had my aluminum Nike S3 for about 8 days now and have had two instances where the watch will turn off without warning. I haven't had it happen while using an app on the watch, but both times I tried to check the time and noticed the watch was off. The watch had around 70-80% battery during both instances.

When I power the watch back on it seems to work fine.

Is anyone else experiencing similar issues or have any idea what may be causing this?

Hi

It is not normal for your Apple Watch to turn off unexpectedly.

Whilst I can't say why that happened, the following steps may help to prevent the issue from recurring:

• If you have not yet done so, update your iPhone to the latest software:
  • Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

• Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:
  • Restart your iPhone, iPad, or iPod touch - Apple Support
  • Restart your Apple Watch - Apple Support
  • If the issue recurs, close open apps on your iPhone and then restart both devices again.

• Unpair and re-pair your Apple Watch:
  • The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
  • Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
  • If the issue persists, consider instead unpairing and setting it up as a new watch.
  • Unpair your Apple Watch and iPhone - Apple Support
  • Set up your Apple Watch - Apple Support

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your watch checked and, if recommended, serviced: 

• US: Apple Watch Service Answer Center - Apple Support
• Elsewhere: Select your country for Apple Watch service and repair information

最後更新：2017-10-14 00:12:33

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