348      iPhone_iPad_Mac_apple

mail crashes yosemite synchronize

hello. since having synchronized all accounts manually today, mail is crashing all the time i open it... do you have any idea how wo make mail work again? thx for your help. best, dani

Process:               Mail [582]

Path:                  /Applications/Mail.app/Contents/MacOS/Mail

Identifier:            com.apple.mail

Version:               8.2 (2102)

Build Info:            Mail-2102000000000000~1

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Mail [582]

Date/Time:             2015-08-04 16:00:08.276 +0200

OS Version:            Mac OS X 10.10.4 (14E46)

Report Version:        11

Time Awake Since Boot: 1200 seconds

Crashed Thread:        19  Dispatch queue: MFEWSOfflineGatewayRequestResponseQueue :: NSOperation 0x60000013ea00 (QOS: UTILITY)

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'An EWS folder ID string didn't have a corresponding mailbox name'

abort() called

terminating with uncaught exception of type NSException

Do a backup.

Quit Mail.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.

Crashes/quits unexpectedly

thx ... I tried it both but Mail still crashes after one second... do you have any other idea?

Console post see first post by Linc Davis

Console using

Kernel Panic Log

If the log won’t post, try posting it here and provide a link in a reply       Pastebin

I had a similar error message: "NSInternalInconsistencyException Copying EWS messages returned the wrong number of responses, expected 2 responses, got 1 responses."

I resolved this by moving the Envelope Indexes from the Mail folder (your mileage may vary) in the Terminal:

cd ~/Library/Mail/V4/MailData
mv Envelope\ Index* ~/Desktop/

When I (re)started Mail after removing the indexes it went to the 'Import your mail' screen as if I'd done a major OS upgrade and simply reindexed the mailboxes (no reimport required).

Don't know if it will help with your issue, but on the basis that I found this thread I figure someone else might too...

Had similar error:  Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Copying EWS messages returned the wrong number of responses, expected 2 responses, got 1 responses.'

Solved with jreades above mentioned solution. Thank you !

最後更新：2017-10-16 21:09:33

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