816      iPhone_iPad_Mac_apple

Camera is black on Apple Watch 3

Hi

Whilst I can't say what that is happening, the following steps may help:

• If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:
  • Update the iOS on your iPhone, iPad, or iPod touch - Apple Support
  • Update your Apple Watch - Apple Support

• Close certain apps and restart both your iPhone and your Apple Watch:
  • Close the Watch app and Camera app (if open) on your iPhone:
    • Double-click the Home button, then swipe up on each app preview to close the apps.
  • Turn both devices off together, then restart your iPhone first:
    • Restart your iPhone, iPad, or iPod touch - Apple Support
    • How to restart your Apple Watch - Apple Support

• If the issue persists, then it may help to unpair and re-pair your Apple Watch:
  • The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
  • Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
  • If the issue persists, consider instead unpairing and setting it up as a new watch.
  • Unpair your Apple Watch and iPhone - Apple Support
  • Set up your Apple Watch - Apple Support

If the issue then still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

• US: Apple Watch Service Answer Center - Apple Support
• Elsewhere: Apple - Support

最後更新：2017-10-29 07:17:00

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