291      iPhone_iPad_Mac_apple

Whatsapp not restoring photos from backup

Hi, I had to wipe my phone and I restored from iCloud (in the end what's the point of paying for it otherwise).

My whatsapp backup was 5GB including the media, however when it downloaded, all the photos older than a month show a "?" in place of the thumbnails.

I contacted whatsapp support and they say it's an issue regarding the iCloud backup... The thing is, that if I click on the question mark, it opens up blank but you can see the pictures in the small thumbnails, which makes me think not all is lost...  PLEASE HELP!!     

Does anybody know if I can recover my images? This is what I see:

Were the photos you loaded into Whatsapp from your Photo Stream? If they were, then they would not have been backed up as Photo Stream is a separate iCloud function and does not use any of your iCloud Storage. However, Photo Stream photos are only kept in iCloud for the last 1000 photos or the last 30 days, whichever comes first, so when the phone is reset, only iCloud Photo Stream photos are re-downloaded.

You may have many more Photo Stream photos on your individual device prior to a reset, but again, Photo Stream (which is housed in iCloud), will only have the last 1000 or last 30 days of photos to download.

Photo Stream is not an archival album. It is a sharing album, with the only intention being that it provides a common source for that 1000 or 30 days of photos to be temporarily stored so that they can be shared with all other devices signed into the same iCloud account.

Best of luck,

GB

HI Gail!!

No it wasn't in photostream. It's not the whatsapp pictures that are saved to my camera roll.

The ones that didn't restore are the pictures in the whatsapp backup.. Inside the chats.

OK, a few things to try:

1.     Are you certain you have enough room on your device to fully restore your backed up data?

2.     Have you closed the Whatsapp app completely and then re-opened it to see if it is resolved? Double-click the Home button and slide up the Whatsapp thumbnail to completely close it. Open it and check again to see if the issue is resolved.

3.     Have you tried signing out of Whatsapp and then back in again to see if that will resolve the issue?

4.     Have you tried resetting your device to see if that clears things up: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the slide to unlock screen displays, see if the photos now show up.

5.     If none of those work, then try erasing the phone again, and restore from the backup again to see if that resolves the issue: Go to Settings>General>Reset>Erase All Content & Settings, then when setting it back up, select the most recent iCloud backup to restore it to

Best of luck,

GB

THE SAME THING IS HAPPENING TO ME RIGHT NOW FOR REAL AND I ALSO THINK IT MIGHT NOT BE COMPLETELY LOST. I've tried it all! And it says my pics will be restored in the background       . If you got to find he solution pls pls help me: this is my email: **** and also my Apple ID. Pls pls contact me

<Personal Information Edited by Host>

THey say my pics will be restored in the background but nothing has been restore; still I find myself in the same situation of the guy up here; with questio marks and the pics in the small version that cannot be opened completely on the screen

Hi!

I have the same error after upgrade to ios 10!

Could you solve it?

Hey I could not. WhatsApp said there was no way I got the media back; and even if it was backup daily it failed :/ I've got the WhatsApp actualisation and the prob is still there. But at least they appear in miniature; i got my messages back and also my contacts   ❤️ I got so desperate back then xD anyway technology fails sometimes that's why I've activated the download and I save pics that really have a meanin on my computer. If you solve it good luck   

Hey all, I think i might have a solution to this problem. I have recently switched from iPhone 6s to iPhone 7 Plus and transferred my whatsapp back history from icloud. At first, when i completed the transfer, only movie files are transferred (about 4gb of video files, i have another 3gb files of photo so i have 7gb in total of whatsapp backup), so the backup recovered was only 4gb instead of 7gb, therefore all the previous pictures had a question mark on it.

I figured out the problem was the Whatsapp version. When i had my last backup before making the transfer, it was on previous version, whereas my new iphone 7 plus was on the latest version, somehow it couldnt recover all the 7gb i had. Since I still have my iphone 6s, i updated the whatsapp to the latest version and made a backup once again with my old phone. Tried recovering the backup with my new phone, all media and videos are back!!

Hope this will help.

I've discovered there are A LOT of ppl with this WhatsApp - iCloud problem, I'm so happy you recovered it all ! n.n hope I'll recover someday. This didn't happen to me bc of the upgrad to IOS 10. But if someone gets to find another solution it'd be cool (-; I'm so scared of installing and unins the app again x) that's what WhatsApp suggests! and then even if you have your backup daily it fails ! XD

Hi

I have the same problem previous

Today i found a solution for it

First i sign in back at my iphone 6 then i back up

After i back up i delete whatsapp app from iphone 7

Once done reinstall it again

Then sign in at iphone 7 and press restore

All my image is retrieve and I hope this way work for everyone

Happy trying

Has anyone found a solution to this problem without using an old iPhone? My backup was done before sending my iPhone 6s to repair service so I can't do a new backup with the newest version of whatsapp since I'm only trying to recover my old iPhone to its pre-repair state. Everything else restored perfectly except the photos.

same problem is happening to me and I dont have a device with older version to restore

Hi,

I encountered same problem. I tried all methods - as suggested by many on this forum, and also couple of my own experiment, but to utterly vain. Not to mention loss of ~5 GB data in total.

Kindly notify me if you come across some useful solution.

Email; **** @gmail.com

Regards,

Deval

<Email Edited by Host>

I have the same problem. I recently upgraded from an iPhone 5 to an iPhone 7. I transferred the data via iTunes backup and restore and everything worked quite smoothly. It was only a week later that I realised that all the older whatsapp media files (photos & videos) have not fully restored on the new phone and show as question marks (similar image to what others have shared on this thread).

I already reset the older phone and gave it away, so I have to now depend on the iTunes backup to retrieve these files. Any tips on how this can be done?

I've tried resetting the phone and again syncing with iTunes but these have not helped.

I don't want to again restore from the beginning as I've done many other things on the new phone (new apps, new configuration, etc.) besides the messages, etc. that I've received since using the new phone.

最後更新：2017-10-12 18:15:25

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