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how to shut down a frozen MacBook pro 2016

How do I shut down or restart a frozen MacBook Pro TouchBar/ID 2016?

Well, well, well, I purchased this MacBook Pro last December and only discovered just now the extreme right end of the TouchBar, where you activate the bar with your fingerprint, is ALSO apparently a standard physical power button. The keyboard was totally dark and otherwise unresponsive to any action I performed on it. I'd never needed to use that button until now. I looked up the brief instruction pamphlet and so it is described. Thanks for your help.

If it is on battery, connect it to the mains supply.   Then try disconnecting it.   If it was already on the mains supply, just disconnect it for a few minutes.   Then power up.

It was plugged in so I disconnected for 13 minutes but it did not power down. It's unchanged, still frozen showing the start up screen with my name and ID icon. And it's warm as though it's busy with some internal loop?

When you disconnect it it is then on battery.   Try Restart and Shut down in turn, when it is running on battery

Well, well, well, I purchased this MacBook Pro last December and only discovered just now the extreme right end of the TouchBar, where you activate the bar with your fingerprint, is ALSO apparently a standard physical power button. The keyboard was totally dark and otherwise unresponsive to any action I performed on it. I'd never needed to use that button until now. I looked up the brief instruction pamphlet and so it is described. Thanks for your help.

Glad to be of help.   Thank you for coming back with an explanation.

The bigger question is why does it freeze in the first place, even though I'm running only a few apps? Suddenly the cursor will move, but the computer will not respond to clicks or keystrokes--so no way to properly shut down or restart from the Apple menu. Not even command-option-escape: it'll just bring up a list of open apps but no response to clicking the Force Quit button or the return key. Sometimes the open window in Safari will move to the right slightly too. It's a brand-new machine, barely a month old. I figure before I haul it down to the Genius Bar or spend forever with AppleCare on the phone I'd try to get an answer here.

最後更新：2017-10-16 10:55:43

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