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You Tube

I am unable to run You tube videos even though I have the HTML5 installed but I cannot turn it on in google chrome.

Here is my ETRE check. Any solutions?

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-10 08:44:30

Download EtreCheck from https://etrecheck.com

Runtime: 2:15

Performance: Excellent

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.

 

Problem: Other problem

Description:

can’t watch you tube videos

 

Hardware Information:

    MacBook Pro (Retina, 15-inch, Mid 2014)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro11,2

    1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 289

    iCloud Quota: 1.88 GB available

 

Video Information:

    Intel Iris Pro - VRAM: 1536 MB

        Color LCD 3360 x 2100

 

Disk Information:

    APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 250.14 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

 

USB Information:

     USB30Bus

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. iPhone

        Logitech USB Receiver

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Virtual disks:

    Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 249.80 GB (15.54 GB free) (Low!)

        Encrypted AES-XTS (Unlocked)

        Physical disk: disk0s2 250.14 GB Online

 

System Software:

    macOS Sierra  10.12.6 (16G29) - Time since boot: about 7 days

 

Gatekeeper:

    Mac App Store and identified developers

 

Possible adware:

    Adware: ~/Library/LaunchAgents/Smokyashan.update.plist

    Adware: ~/Library/LaunchAgents/Worthut.AppVemoral.plist

    Adware: ~/Library/LaunchAgents/Worthut.btvlit.plist

    Adware: ~/Library/LaunchAgents/Worthut.disable.plist

    Adware: ~/Library/LaunchAgents/Worthut.dolnwoad.plist

    Adware: ~/Library/LaunchAgents/Worthut.uadpte.plist

    Adware: ~/Library/Safari/Extensions/Worthut.safariextz

    7 possible adware files found. [Remove/Report]

 

Clean up:

    /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist

        /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

        Executable not found!

    One orphan file found. [Clean up]

 

Kernel Extensions:

        /Applications/zoom.us.app

    [not loaded]    zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]

 

System Launch Agents:

    [not loaded]    6 Apple tasks

    [loaded]    178 Apple tasks

    [running]    101 Apple tasks

 

System Launch Daemons:

    [not loaded]    38 Apple tasks

    [loaded]    160 Apple tasks

    [running]    122 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-13) [Lookup]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-03-23) [Lookup]

    [running]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-27) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

    [loaded]    com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2017-08-21) [Lookup]

    [running]    com.wdc.WD-Drive-Agent.plist (Western Digital Corporation Branded Products Group - installed 2017-08-21) [Lookup]

    [running]    com.wdc.WD-Sync-Service.plist (? 3dac6ca8 b3bd7b76 - installed 2016-03-31) [Lookup]

    [running]    com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2017-08-21) [Lookup]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-03-23) [Lookup]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-03-23) [Lookup]

    [running]    com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-27) [Lookup]

    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 c4d3b597 - installed 2017-09-26) [Lookup]

    [loaded]    com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-27) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-05) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-04-09) [Lookup]

    [loaded]    com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 0 - installed 2017-08-31) [Lookup] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!

 

User Launch Agents:

    [loaded]    Smokyashan.update.plist (? 6362a77 65c83c0b - installed 2017-06-28) Adware!  [Remove/Report]

        ~/Library/Application Support/Smokyashan/Smokyashan.app/Contents/MacOS/AppNOS

    [loaded]    Worthut.AppVemoral.plist (? ? ? - installed 2017-09-11) Adware!  [Remove/Report]

        ~/Library/Application Support/Worthut/Worthut.app/Contents/MacOS/AppRC

    [loaded]    Worthut.btvlit.plist (? ? ? - installed 2017-09-11) Adware!  [Remove/Report]

        ~/Library/Application Support/Worthut/Worthut.app/Contents/MacOS/AppRC

    [loaded]    Worthut.disable.plist (? ? ? - installed 2017-09-11) Adware!  [Remove/Report]

        ~/Library/Application Support/Worthut/Worthut.app/Contents/MacOS/AppRC

    [loaded]    Worthut.dolnwoad.plist (? ? ? - installed 2017-09-11) Adware!  [Remove/Report]

        ~/Library/Application Support/Worthut/Worthut.app/Contents/MacOS/AppRC

    [loaded]    Worthut.uadpte.plist (? ? ? - installed 2017-09-11) Adware!  [Remove/Report]

        ~/Library/Application Support/Worthut/Worthut.app/Contents/MacOS/AppRC

    [failed]    amUpdater.plist (Ruben Messier - installed 2016-09-21) [Lookup]

    [loaded]    com.adobe.ARM.[...].plist (? 560d19c8 ac8ed034 - installed 2017-08-24) [Lookup]

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-09-29) [Lookup]

    [running]    com.spotify.webhelper.plist (Spotify - installed 2016-11-01) [Lookup]

 

User Login Items:

    iTunesHelper    Application (Apple, Inc. - installed 2017-09-14)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    AdobeResourceSynchronizer    Application - Hidden

        (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

    WDSecurityHelper    Application

        (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

    WDDriveUtilityHelper    Application

        (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

    WD App Manager    Application

        (/Applications/WD App Manager/WD App Manager.app)

    DULoginItemHelper    SMLoginItem - Hidden (Apple, Inc. - installed 2017-06-02)

        (/Applications/DrUnarchiver.app/Contents/Library/LoginItems/DULoginItemHelper.ap p)

    ATLoginItemHelper    SMLoginItem - Hidden (Apple, Inc. - installed 2017-09-11)

        (/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)

 

Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 (installed 2017-09-27) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-21)

    AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-04) [Lookup]

    AdobePDFViewer: 17.012.20098 (installed 2017-09-04) [Lookup]

    SharePointBrowserPlugin: 14.7.0 (installed 2016-11-18) [Lookup]

    Google Earth Web Plug-in: 7.1 (installed 2015-10-14) [Lookup]

    PepperFlashPlayer: 27.0.0.159 (installed 2017-10-10) [Lookup]

 

User internet Plug-ins:

    WebEx64: 1.0 (installed 2016-10-17) [Lookup]

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

    Picasa: 1.0 (installed 2014-08-12) [Lookup]

    ZoomUsPlugIn: 4.0.25926.0306 (installed 2017-03-22) [Lookup]

 

Safari Extensions:

    [not loaded]    Worthut - Worthut - https://www.worthut.com/faq (installed 2017-02-21) Adware!  [Remove/Report]

    [enabled]    Evernote Web Clipper - Evernote Corp. - https://evernote.com (installed 2017-09-25)

    [enabled]    Ka-Block! - David Graham & Josh Peek - https://kablock.com (installed 2017-05-17)

    [enabled]    DuckDuckGo - DuckDuckGo - https://duckduckgo.com (installed 2017-03-12)

    [enabled]    OneNote Web Clipper - Microsoft Corporation - https://www.onenote.com/clipper (installed 2017-05-05)

    [enabled]    Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-09-15)

 

3rd Party Preference Panes:

    Flash Player (installed 2017-09-26) [Lookup]

 

Time Machine:

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 249.80 GB Disk used: 234.25 GB

    Destinations:

        My Book [Local]

        Total size: 2.00 TB

        Total number of backups: 4

        Oldest backup: 8/5/17, 11:09 AM

        Last backup: 9/4/17, 8:50 PM

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 249.80 GB X 3)

 

        My Book [Local]

        Total size: 2.00 TB

        Total number of backups: 5

        Oldest backup: 8/5/17, 11:09 AM

        Last backup: 9/4/17, 9:54 PM

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 249.80 GB X 3)

 

        My passport [Local]

        Total size: 999.83 GB

        Total number of backups: 3

        Oldest backup: 5/31/15, 1:13 PM

        Last backup: 3/5/16, 1:12 AM

        Size of backup disk: Excellent

            Backup size 999.83 GB > (Disk size 249.80 GB X 3)

 

Top Processes by CPU:

         7%   WindowServer

         6%   Google Chrome Helper

         5%   kernel_task

         4%   opendirectoryd

         4%   Google Chrome Helper

 

Top Processes by Memory:

    1.36 GB   kernel_task

    1.01 GB   Google Chrome Helper

    669 MB    Google Chrome Helper

    521 MB    Google Chrome Helper

    440 MB    Google Chrome

 

Top Processes by Network Use:

    Input     Output    Process name

    38 MB     9 MB      mDNSResponder

    339 KB    408 KB    netbiosd

    14 KB     14 KB     ntpd

    17 KB     0 B       launchd

    8 KB      9 KB      apsd

 

Top Processes by Energy Use:

      9.28 Google Chrome Helper

      8.14 Google Chrome Helper

      6.96 Google Chrome Helper

      6.64 WindowServer

      5.44 Google Chrome Helper

 

Virtual Memory Information:

    3.89 GB   Available RAM

    142 MB    Free RAM

    12.11 GB  Used RAM

    3.75 GB   Cached files

    200 MB    Swap Used

 

Software installs (last 30 days):

    Microsoft Outlook for Mac:  (installed 2017-09-11)

    Microsoft PowerPoint for Mac:  (installed 2017-09-11)

    Microsoft Excel for Mac:  (installed 2017-09-11)

    Microsoft OneNote for Mac:  (installed 2017-09-11)

    Dr. Cleaner: 3.3.0 (installed 2017-09-11)

    The Unarchiver: 3.11.2 (installed 2017-09-11)

    Any PDF to DOCX Converter: 3.1.35 (installed 2017-09-11)

    OneDrive: 17.3.6967 (installed 2017-09-11)

    SmartConverter: 2.3.1 (installed 2017-09-11)

    Microsoft Word for Mac:  (installed 2017-09-11)

    Adobe Flash Player:  (installed 2017-09-12)

    Adobe Pepper Flash Player:  (installed 2017-09-12)

    iFax: 3.11 (installed 2017-09-18)

    SmartConverter: 2.3.2 (installed 2017-09-18)

    Evernote: 6.12.2 (installed 2017-09-18)

    The Unarchiver: 3.11.3 (installed 2017-09-19)

    SmartConverter: 2.3.3 (installed 2017-09-22)

    Evernote: 6.12.3 (installed 2017-09-24)

    Open File: 1.2.9 (installed 2017-09-26)

    Smartcast ULTRA HD: 1.5.0 (installed 2017-09-27)

    Adobe Pepper Flash Player:  (installed 2017-09-28)

    PDF Reader: 2.3 (installed 2017-09-29)

    Todoist: 7.0.3 (installed 2017-10-02)

    Shazam: 1.2.4 (installed 2017-10-02)

    iFax: 3.12 (installed 2017-10-05)

    Open File: 1.3.1 (installed 2017-10-05)

    Microsoft AutoUpdate:  (installed 2017-10-05)

    Smartcast ULTRA HD: 1.5.1 (installed 2017-10-05)

    PDF Guru: 2.9.18 (installed 2017-10-05)

    iFax: 3.13 (installed 2017-10-09)

    Adobe Pepper Flash Player:  (installed 2017-10-10)

 

    Install information may not be complete.

 

Diagnostics Events (last 3 days for minor events):

    2017-10-10 07:37:26    Archive Manager.app Crash [Open]

        Cause:        *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFBoolean isEqualToString:]: unrecognized selector sent to instance 0x7fffb5bb3738'

        terminating with uncaught exception of type NSException

        abort() called

 

 



If it's related to your issue I don't know, but let Etrecheck at least remove the various adware-items it has detected.



最後更新:2017-10-10 22:19:25

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