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Ios11 zoom

Since updating to IOS11.0.3 my Ipad will not use the zoom function correctly. When I activate it with a 3 finger double tap the zoom mode activates. Unfortunately. It will only work in 2/3 of the screen in both window or full screen mode. It will not move onto the region where the split screen app can be put , even if there is is no split screen in use. Being partially sighted this is very frustrating. I have tried a power reboot and turning Zoom on/off in settings to no avail.

any help would be appreciated.

Hello Nigel,

Thanks for reaching out to the Apple Support Community. I understand you’re having some trouble with the Zoom feature on your iPad, and I have some information that may help.

If you have not already, it's always a good idea to restart your phone as described in the article below.

Restart your iPhone, iPad, or iPod touch - Apple Support


If that doesn't help, you may want to try backing up your phone an reinstalling the update as described below.

How to back up your iPhone, iPad, and iPod touch - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes. 
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps:  
       
    • On an iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the recovery-mode screen.
      •  
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
      •  
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
       
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.
  5. After the Update or Restore completes, set up your device.

Get more help

If you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken buttons, contact Apple Support.




If you run into any trouble, please reach out again.
​Best Regards.

最後更新：2017-10-14 07:21:35

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