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MacBook Pro slow processes, Safari, Word, Excel

Hi all,

 

Safari searches are much slower than Firefox (even to get going and also to provide results). So much slower something is clearly wrong (we have consistent 100MB fibre).

 

Here is my Etrecheck straight after a turn-off and startup. I know it says excellent, but that doesn't mean the computer runs at a decent speed!

 

I use Norton 360 and make sure I keep it up to date. I do my updates (sometimes slightly behind, but basically keep up to date).

 

Any ideas greatly appreciated.

 

Thanks

 

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-14 10:05:20

Download EtreCheck from https://etrecheck.com

Runtime: 1:40

Performance: Excellent

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

Description:

Continuing to check on apps and Safari being slow.

 

Hardware Information: ⓘ

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1867 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 225

 

Video Information: ⓘ

    Intel Iris Graphics 6100 - VRAM: 1536 MB

        Color LCD 2560 x 1600

 

Disk Information: ⓘ

    APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

        (disk0s1) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 120.47 GB

        (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

     USB30Bus

        Broadcom Corp. Bluetooth USB Host Controller

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Virtual disks: ⓘ

    Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 120.11 GB (27.89 GB free)

        Encrypted AES-XTS (Unlocked)

        Physical disk: disk0s2 120.47 GB Online

 

System Software: ⓘ

    OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Library/Extensions

    [not loaded]    com.citrix.kext.gusb (1.0) [Lookup]

    [not loaded]    com.olympus.DSSBlockCommandsDevice (3.0.0 - SDK 10.6) [Lookup]

    [loaded]    com.symantec.SymXIPS (8.1 - SDK 10.10) [Lookup]

    [loaded]    com.symantec.internetSecurity.kext (7.5.1 - SDK 10.11) [Lookup]

    [loaded]    com.symantec.ips.kext (7.5.1 - SDK 10.11) [Lookup]

    [loaded]    com.symantec.nfm.kext (7.5.1 - SDK 10.11) [Lookup]

 

        /System/Library/Extensions

    [not loaded]    jp.co.Canon.bj.print.BJSBP2DriverKext (1.5.0) [Lookup]

 

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    161 Apple tasks

    [running]    72 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    45 Apple tasks

    [loaded]    158 Apple tasks

    [running]    88 Apple tasks

 

Launch Agents: ⓘ

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

    [running]    com.citrix.AuthManager_Mac.plist (? 1ce99fae dd8091fb - installed 2016-01-25) [Lookup]

    [running]    com.citrix.ReceiverHelper.plist (? 75b63b97 9b622d4c - installed 2016-01-25) [Lookup]

    [running]    com.citrix.ServiceRecords.plist (? 8e6543d b1c1d36f - installed 2016-01-25) [Lookup]

    [running]    com.symantec.uiagent.application.NFM.plist (Symantec - installed 2017-04-27) [Lookup]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 ebe01993 - installed 2017-09-26) [Lookup]

    [running]    com.crashplan.engine.plist (Code 42 Software - installed 2017-06-14) [Lookup]

    [loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-09-28) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-13) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]

    [running]    com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [loaded]    com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [running]    com.symantec.deepsight-extractor.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [failed]    com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [running]    com.symantec.nfm.wps.plist (Symantec - installed 2017-09-08) [Lookup]

    [running]    com.symantec.sharedsettings.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [running]    com.symantec.symdaemon.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [running]    com.symantec.symqual.detail.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [loaded]    com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [loaded]    com.symantec.symqual.submit.NFM.plist (Symantec - installed 2017-09-08) [Lookup]

    [loaded]    com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-12-14) [Lookup]

    [not loaded]    com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2016-02-10) [Lookup]

 

User Launch Agents: ⓘ

    [loaded]    com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2016-12-11)

    [loaded]    com.cisco.videoguard7.uninstall.plist (Shell Script ba107f5c - installed 2016-12-30)

    [running]    com.cisco.videoguardmonitor.plist (Shell Script 2864b4de - installed 2016-12-30)

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-23) [Lookup]

    [loaded]    com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-23) [Lookup]

    [loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-28) [Lookup]

 

User Login Items: ⓘ

    CrashPlan menu bar    Application

        (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

    Device Detector    Application

        (/Library/Application Support/Olympus/DSSPlayer/Device Detector/Device Detector.app)

 

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-08-24)

    AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-01) [Lookup]

    AdobePDFViewer: 17.012.20098 (installed 2017-09-01) [Lookup]

    Flash Player: 27.0.0.159 (installed 2017-10-10) [Lookup]

    Default Browser: 601 (installed 2016-08-02)

    CitrixICAClientPlugIn: 12.1.0 (installed 2015-10-27) [Lookup]

    SharePointBrowserPlugin: 14.7.7 (installed 2017-09-13) [Lookup]

    Silverlight: 5.1.41212.0 (installed 2016-04-03) [Lookup]

 

Safari Extensions: ⓘ

    [enabled]    Norton Internet Security - Symantec Corporation - https://www.norton.com/mac (installed 2017-05-04)

 

3rd Party Preference Panes: ⓘ

    Device Detector (installed 2016-03-04) [Lookup]

    Flash Player (installed 2017-09-26) [Lookup]

    FUSE for OS X (OSXFUSE) (installed 2015-06-14) [Lookup]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

        71%   CrashPlanService

         6%   WindowServer

         4%   kernel_task

         0%   CrashPlan menu bar

         0%   SymDaemon

 

Top Processes by Memory: ⓘ

    787 MB    kernel_task

    550 MB    CrashPlanService

    453 MB    NFMWps

    312 MB    SymDaemon

    212 MB    com.symantec.SymLUHelper

 

Top Processes by Energy Use: ⓘ

     41.18 CrashPlanService

      5.88 WindowServer

      3.96 SymDaemon

      0.90 NFMWps

 

Virtual Memory Information: ⓘ

    3.24 GB   Available RAM

    17 MB     Free RAM

    4.76 GB   Used RAM

    3.22 GB   Cached files

    0 B       Swap Used

 

Software installs (last 30 days): ⓘ

    LINE: 5.3.3 (installed 2017-09-25)

    MSG Viewer for Outlook: 3.94 (installed 2017-10-09)

    Adobe Flash Player:  (installed 2017-10-10)

    Microsoft OneNote: 15.39 (installed 2017-10-12)

 

    Install information may not be complete.

 

Diagnostics Events (last 3 days for minor events): ⓘ

    2017-10-11 15:03:02    com.apple.appkit.xpc.openAndSavePanelService Crash [Open]

        Cause:        Crashing on exception: *** -[__NSArrayM objectAtIndex:]: index 18446744073709551615 beyond bounds [0 .. 4]

最後更新：2017-10-14 18:14:14

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