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Initiating Complaints FAQ
1、 Q： Why has the channel for submitting a complaint changed?A: To make it simpler and easier for buyers to submit complaints to DHgate.
2、 Q： What sort of complaints can be submitted?
A: The following complaints can be submitted:
• Unsatisfied with the Dispute Resolution
• Pirated Goods
• Goods that infringe on intellectual property
• Illegal goods
3、 Q： Where do I submit a complaint?
Sign in to ‘My DHgate’ mouse over to the “Help” section on the upper right corner of the page , then click on “Submit a Complaint”,
Please see screenshot below:
To report an item within the Product listing page or the product page click “Report Item” to initiate a complaint. See screenshot below.
4、 Q： When should I receive the answer for my complaint?
A: The customer’s complaint will be handled and replied in 1-5 working days.
最後更新：2017-05-22 21:33:23
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