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What is invalid tracking number？
If tracking information connot be traced within 10 days from the date the seller submitted the first tracking number, DHgate may judge the tracking no as an Invalid Tracking No. Under such circumstances, you may submit "return and refund" case to request full refund from the seller.Normally, there are 7 types of the Invalid tracking No.：
1. No Any Tracking Information
2.Only One Record and Never Update
3.The deliver address is not the same as offered by buyer
4.The time of the first tracing information is later than the dispute opening time.
Buyer opened dispute on October 11, but seller send parcel on October 12th.
5.The time of the first tracking information is later than paying time.
Buyer paid the order on October 14th, but seller send parcel on October 12th.
6.Seller send you a totally different item, such as a little gift.
For if you bought a pair of shoes but seller sent you socks, seller will be punished if you report to Dhgate.
7.Receive Empty Package
Seller sent you an empty box, please take a picture of the small parcel.
最後更新：2017-05-22 21:36:10
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