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Win10 system with random VIDEO

My computer, which is a Dell Inspiration 15 7550 with Win10 operating system, will randomly crash due to the VIDEO_DXGKRNL_FATAL_ERROR.

After this happens, the driver of GTX 960M will not be detected by the computer. I need to shut down the whole computer and start it again in order to find the driver back. (Restart doesn't work).

I checked the event log, it gave me the information like below:

Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.2.10900.330) TYPE: ERROR MODULE: DPTF TIME 9729 ms

DPTF Build Version:  8.2.10900.330
DPTF Build Date:  May 16 2016 11:32:37
Source File:  ..\..\..\Sources\Manager\WIPolicyActiveRelationshipTableChanged.cpp @ line 52
Executing Function:  WIPolicyActiveRelationshipTableChanged::execute
Message:  Unhandled exception caught during execution of work item
Framework Event:  PolicyActiveRelationshipTableChanged [44]
Policy:  Active Policy [0]
Exception Function:  Policy::executePolicyActiveRelationshipTableChanged
Exception Text:  

DPTF Build Version:  8.2.10900.330
DPTF Build Date:  May 16 2016 11:32:37
Source File:  ..\..\..\Sources\Manager\EsifServices.cpp @ line 457
Executing Function:  EsifServices::primitiveExecuteGet
Message:  Error returned from ESIF services interface function call
Participant:  NoParticipant
Domain:  NoDomain
ESIF Primitive:  GET_ACTIVE_RELATIONSHIP_TABLE [89]
ESIF Instance:  255
ESIF Return Code:  ESIF_E_UNSUPPORTED_ACTION_TYPE [1202]

Does anyone know how to fix this problem? 

最後更新：2017-07-11 11:02:03

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