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When does Alibaba.com get involved in a Trade Assurance dispute?

After you submit a dispute, the supplier has 3 days to respond. If the supplier does not respond within 3 days, 
you can escalate the dispute manually. If you or the supplier does not respond within 7 days, the dispute will be escalated automatically.
After the dispute is escalated, Alibaba.com will get involved and help you with it.

最后更新:2017-05-22 21:29:29

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