695      人物

"account not compliant"

I have had an itunes account for over 10 years with no problems. I yesterday went to purchase a gift card for my son and it was rejected with the message your account is not compliant.

To my knowledge, nothing has changed, my account details haven't changed etc and I successfully bought a gift card a few days ago.

I have contacted apple customer support and they responded as follows:

Thank you for your prompt response. Unfortunately we cannot provide the specific reason. As previously advised, you should be able to continue using the account once you comply with the terms of service. If you would like Apple to review this policy, you can submit your comments on the feedback pages.

and then when I questioned this they further responded:

Thank you for your message and my apologies for the frustration this issue may have caused for you.

Daniel, you are not authorized to obtain content from the iTunes Store. We are unable to provide further information regarding this situation. Again, I apologize for any inconvenience this has caused.

I spend time in both the UK and Spain (its a UK itunes account)

I would be really grateful if anyone could help me with this - I really can't understand why Apple customer support are being so unhelpful to a long standing customer.

Cheers

If it's a UK account then have you tried to use the account to buy or download content from the UK store when you were not in the UK ? One of the terms of use for each country's store is that you can only access it from within that country e.g. for the UK store :

The Service is available to you only in the United Kingdom. You agree not to use or attempt to use the Service from outside this location. iTunes may use technologies to verify your compliance.

If you haven't done that then unless iTunes Support tell you what the reason is then I'm not sure that anybody on here will be able to try and help.

Many thanks for the quick response. Historically I have used my iTunes account when I'm in Spain and indeed elsewhere in Europe when I'm travelling and haven't encountered any problems purchasing content - why would there suddenly be an issue?

I am now back in the UK and the account still isn't working.

I also don't understand why Apple won't tell me what the problem is - that seems completely bizzarre and an excellent way to lose business!

Cheers

Assuming that that is the reason then it's possible that they've only recently detected that you were using the store outside of the UK. How long have you been back in the UK ? If you still can't do anything over the next few days then you could try contacting them again

Hmmm - if they are detecting my location via my IP address then that ought to be binary - i.e. if im in the country it works and if i'm not it doesnt.

Any ideas why they won't simply tell me what the issue is?

I appreciate your time

I don't know why they don't give the reason, but it's not the first time that people have posted on here about not being told, so I assume that it's polciy for some reason.

Was this resolved?  My account is also found not compliant. One day I noticed I wasn't able to purchase apps for my son.  So I emailed and this is what they told me:

Upon reviewing your account, I’m sorry, but I won't be able to assist you further because your account is not in compliance with the iTunes Store Terms and Conditions. For information on Apple's requirements for using the iTunes Store, read:

 

https://www.apple.com/legal/internet-services/itunes/ww

 

Please note that you will still be able to play, authorize and sync all of the items that were purchased using this account.

 

Again, I deeply apologize for the inconvenience and your patience and understanding will be highly appreciated.

I'm not given any information about HOW or WHY my account is now not compliant - OR given information on how to fix it!  Sounds like I'm screwed?  Why are they being so unclear?  I've also had this ID for 10+ years. All my purchases, etc are linked to my ID.

THIS REALLY *****.  If you were able to fix your account, please tell me how!  THANK YOU!

Yeah, that is so weird. I have a similar ****. First time when my ID has been disabled happened 07.16, I wrote to US iTunes support and not so long they have told me "after careful review, it appears that your account has been disabled after our security update" and then it has been immediately reenabled. Second time disabling happened 12.17, this time I called to my local Apple Support (RU) where I got very frustrated answer, that my Apple ID has been disabled forever for violating Terms & Conditions. Then I called to Apple Support (US), heard the same thing about violating, asked for senior advisor and start the dispute, cause I remember every step I did within App Store or iTunes Store and really believe in my innocence. After long carefull review they backed up with "all I can say is that the account was disabled for security reasons" - Oh, wait a sec, there was nothing in the pop-up screen about "security reasons" when I tried to update apps and password reset doesn't returning me an ability to update or purchase apps, so this is strange. And third time disabling happened 05.17, this time I was in for an unexpected turn. Here's the answer "As it turns out, we are unable to proceed with the actions requested. I do apologize for the inconvinience this may cause you as I know it wasn't the outcome we were hoping for." On my question "what's going on?" an advisor told " I know we have not been able to come to your desired resolution, however, I hope that I was able to appropriately explain the matter to you ". Then I wrote "No, you explained nothing" and got a similar answer as marientc got. After that all my messages to support been ignored. Finally, about a month ago I tried to communicate with a local iTunes Support (RU) via phone, but after another carefull review they told me that engineering team, the same engineering team that said about security update at the first time and for security reasons at the second time? So, they said about violating too, that my accound disabled forever (???) but they cannot say the reason too, even after successfull verification of the account owner (me), even if I pay them and cannot further assist with me and bla bla bla, same **** and subsequent messages were ignored too. I really starting to think that there is only one engineering team at Apple and they might go crazy at this time with all of this account checks. I'm totally disappointed. This issue broke my life, I belived in Apple.

最後更新：2017-09-20 12:42:51

  上一篇： Text encoded in movie?

  下一篇： how to burn apple music to cd