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GoToAssist Unattended Installation Fails

I have tried going to the support forums at GoToAssist, but they didn't have a lot of information for me to work with, so I am hoping the Apple community can give me a hand with this.

I upgraded a Mac Mini (~2010-2011 I think) to Sierra back in July. This application was already installed prior to the upgrade. When the upgrade was finished, the application didn't seem to work anymore. (I wish I could remember more details, but I think it simply wouldn't launch.) I uninstalled it from Applications (moved to trash) and tried to reinstall but received the below error. Is it possible that there are remnants of the old install somewhere buried in the OS that I need to remove?

We have "GoToAssist Unattended" running on other Mac Minis of the same model and OS version.

I've tried rebooting it. I was told to try making a new user to install it on, but unfortunately that's not an easy option for us. I can only access this Mac directly once every couple weeks, and we have automatic login setup as the Mac needs to be running as a server for our clients to access some things. Last time I tried to switch to a new user I created, it got stuck at some kinda dumb welcome screen, and I lost remote access via Teamviewer... so that type of a solution will have to wait a couple weeks. I am hoping that there is simply something I can check or do on this account to get it working.

Thank you,

Kevin@TCS

最後更新：2017-08-23 01:53:56

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