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Heart rate monitor not working in workout app

I'm a new user, so hopefully an easy answer for someone. Apple Watch Series 2 WatchOS 3.1.3

I did an outdoor run last night and a 10k outdoor walk today. Both times workouts started on my watch via the workout app, both workouts not showing any heart rate details.  On the health app on my phone, for both workouts, there is no heart rate data from when the app was activated till the workout was completed, what am I doing wrong?

ive also tried starting a workout and then trying to read heart rate from the heart rate app, I get a message saying to try again, for best results keep Watch snug on top of your wrist. However, as soon as I stop the workout app and try the heart rate app, it reads perfectly

Hi

It may help to check the following settings:

• On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.

• On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that both Fitness Tracking and Heart Rate are enabled.

• On your iPhone, in the Watch app, go to: My Watch > General > turn off Workout Power Saving Mode.

HI,  thanks for quick reply.  I have checked all of the above settings and all are as you suggested .

Have you tried restarting the watch?

Restart your Apple Watch - Apple Support

HI, yes, I have tried restarting my watch, didn't help.  Thanks

Thank you for this tip! For some reason, the workout power saving mode was toggled on and causing the HR to not run in the workout. Works as it should now.

You're welcome!

Worked for me too

Many thanks for the power saving setting suggestion.  It solved the problem!

最後更新：2017-10-14 06:20:29

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