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Help telling me why my Macbook Pro crashes

The user is reporting the Macbook Pro started crashing this past week. It's crashed 3 times within a 2 day period. Rebooting the Macbook, will get the computer to work until the next crash. The MBP was purchased 2 months ago in August 2017. I'm not as familiar with diagnosing the panic report. Any feedback would be appreciated.

Here is the panic report:

Sent: Wednesday, October 04, 2017 9:44 AM

Anonymous UUID:       34603B4B-4482-698A-3D9A-5650ECF1A917

Wed Oct  4 09:33:02 2017

*** Panic Report ***

Panic(CPU 2): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff804c20d640, spinlock owner: 0xffffff8049dadbe0, current_thread: 0xffffff8049dadbe0, spinlock_owner_cpu: 0x2

RAX: 0xffffff803be1bf84, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000040

RSP: 0xffffff803be1bea0, RBP: 0xffffff803be1bf60, RSI: 0x0000000000000000, RDI: 0xffffff804c20d600

R8:  0x0000000000000000, R9:  0xffffff803be1bf84, R10: 0x0000000000000000, R11: 0xffffff8205d1e058

R12: 0x0000000000000040, R13: 0xffffff804c20d600, R14: 0x0000000000000000, R15: 0x0000000000000000

RFL: 0x0000000000000246, RIP: 0xffffff801855c77d, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 2), Frame : Return Address

0xffffff8205d1df70 : 0xffffff80181fd781

0xffffff8205d1dfd0 : 0xffffff801809a759

0xffffff803be1bf60 : 0xffffff801855c871

0xffffff803be1bfb0 : 0xffffff80180978f7

BSD process name corresponding to current thread: opendirectoryd

Mac OS version:

16G29

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide:     0x0000000017e00000

Kernel text base: 0xffffff8018000000

__HIB  text base: 0xffffff8017f00000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 2009532246986

last loaded kext at 110003913479: com.apple.filesystems.smbfs         3.1.2 (addr 0xffffff7f98cb4000, size 425984)

loaded kexts:

com.apple.filesystems.smbfs           3.1.2

com.apple.driver.AppleBluetoothMultitouch             92

com.apple.driver.AudioAUUC         1.70

com.apple.filesystems.autofs          3.0

com.apple.driver.AGPM   110.23.17

com.apple.driver.ApplePlatformEnabler     2.7.0d0

com.apple.driver.X86PlatformShim              1.0.0

com.apple.driver.AppleGraphicsDevicePolicy            3.14.49

com.apple.driver.AppleUpstreamUserClient              3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 279.48

com.apple.driver.AppleHDA           279.48

com.apple.driver.pmtelemetry      1

com.apple.iokit.IOUserEthernet    1.0.1

com.apple.iokit.IOBluetoothSerialManager               5.0.5f1

com.apple.driver.AppleIntelPCHPMC           1.1

com.apple.Dont_Steal_Mac_OS_X               7.0.0

com.apple.driver.AppleIntelKBLGraphics    10.2.5

com.apple.driver.AppleOSXWatchdog         1

com.apple.driver.AppleHV              1

com.apple.driver.AppleThunderboltIP         3.0.8

com.apple.driver.ACPI_SMC_PlatformPlugin             1.0.0

com.apple.driver.AppleCameraInterface    5.60.0

com.apple.driver.AppleIntelSlowAdaptiveClocking   4.0.0

com.apple.driver.AppleFIVRDriver                4.1.0

com.apple.driver.AppleSMCLMU   208

com.apple.driver.AppleIntelKBLGraphicsFramebuffer             10.2.5

com.apple.driver.AppleMuxControl              3.14.49

com.apple.driver.AppleBacklight   170.9.20

com.apple.driver.AppleMCCSControl            1.3.4

com.apple.driver.CoreStorageFsck                540.30.1

com.apple.driver.AppleFileSystemDriver     3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib             1.0.0

com.apple.BootCache       40

com.apple.filesystems.hfs.kext       366.70.1

com.apple.driver.AppleTopCaseHIDEventDriver       114

com.apple.driver.AirPort.Brcm4360             1150.12.1a1

com.apple.driver.AppleSmartBatteryManager         161.0.0

com.apple.driver.AppleACPIButtons             5.0

com.apple.driver.AppleRTC             2.0

com.apple.driver.AppleSMBIOS     2.1

com.apple.driver.AppleACPIEC       5.0

com.apple.driver.AppleAPIC           1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine      3

com.apple.security.TMSafetyNet  8

com.apple.driver.IOBluetoothHIDDriver     5.0.5f1

com.apple.kext.triggers   1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport  5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport             5.0.5f1

com.apple.driver.DspFuncLib          279.48

com.apple.kext.OSvKernDSPLib     525

com.apple.iokit.IOBluetoothFamily               5.0.5f1

com.apple.driver.AppleUSBMergeNub        900.4.1

com.apple.driver.AppleSSE              1.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOSurface               159.9

com.apple.driver.AppleThunderboltEDMSink            4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.IOPlatformPluginLegacy  1.0.0

com.apple.driver.X86PlatformPlugin            1.0.0

com.apple.driver.IOPlatformPluginFamily   6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily         1.0.0

com.apple.driver.AppleHDAController         279.48

com.apple.iokit.IOHDAFamily         279.48

com.apple.iokit.IOAudioFamily       205.15

com.apple.vecLib.kext      1.2.0

com.apple.driver.AppleIntelLpssUARTv1     3.0.60

com.apple.driver.AppleIntelLpssUARTCommon        3.0.60

com.apple.iokit.IOSerialFamily       11

com.apple.AppleGraphicsDeviceControl      3.14.49

com.apple.iokit.IOAcceleratorFamily2         311.14

com.apple.driver.AppleGraphicsControl      3.14.49

com.apple.driver.AppleBacklightExpert      1.1.0

com.apple.iokit.IONDRVSupport   516.1

com.apple.driver.AppleSMC            3.1.9

com.apple.driver.AppleSMBusController     1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.driver.usb.IOUSBHostHIDDevice              1.1

com.apple.iokit.IOSCSIArchitectureModelFamily      394.50.1

com.apple.driver.usb.AppleUSBHub             1.1

com.apple.driver.AppleUSBHostMergeProperties    1.1

com.apple.driver.CoreStorage       540.30.1

com.apple.driver.AppleXsanScheme             3

com.apple.filesystems.hfs.encodings.kext   1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking  5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice            1.1

com.apple.driver.AppleHIDKeyboard           199

com.apple.driver.AppleMultitouchDriver    368.16

com.apple.driver.AppleInputDeviceSupport               76.7

com.apple.driver.AppleHSSPIHIDDriver      49

com.apple.driver.AppleThunderboltDPInAdapter     5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily            5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter             2.1.3

com.apple.driver.AppleHPM           3.0.9

com.apple.driver.AppleIntelLpssI2CController           3.0.60

com.apple.driver.AppleThunderboltNHI      4.5.4

com.apple.iokit.IOThunderboltFamily          6.5.7

com.apple.driver.AppleHSSPISupport           49

com.apple.driver.AppleIntelLpssSpiController            3.0.60

com.apple.driver.AppleIntelLpssDmac         3.0.60

com.apple.iokit.IONVMeFamily     2.1.0

com.apple.iokit.IO80211Family      1200.12.2

com.apple.driver.mDNSOffloadUserClient  1.0.1b8

com.apple.iokit.IONetworkingFamily           3.2

com.apple.driver.corecapture        1.0.4

com.apple.driver.AppleIntelLpssI2C              3.0.60

com.apple.driver.AppleIntelLpssGspi            3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI      1.1

com.apple.driver.usb.AppleUSBXHCI            1.1

com.apple.driver.usb.AppleUSBHostPacketFilter      1.0

com.apple.iokit.IOUSBFamily          900.4.1

com.apple.driver.AppleEFINVRAM               2.1

com.apple.driver.AppleEFIRuntime              2.1

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily     1.1

com.apple.security.sandbox            300.0

com.apple.kext.AppleMatch           1.0.0d1

com.apple.driver.AppleKeyStore   2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager               1.0

com.apple.driver.KernelRelayHost                1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController               1.0

com.apple.driver.DiskImages         444.50.16

com.apple.iokit.IOStorageFamily   2.1

com.apple.iokit.IOReportFamily    31

com.apple.driver.AppleFDEKeyStore            28.30

com.apple.driver.AppleACPIPlatform           5.0

com.apple.iokit.IOPCIFamily           2.9

com.apple.iokit.IOACPIFamily         1.4

com.apple.kec.Libm          1

com.apple.kec.pthread    1

com.apple.kec.corecrypto               1.0

panic(cpu 3 caller 0xffffff8018557980): "Spinlock acquisition timed out: lock=0xffffff804c20d640, lock owner thread=0xffffff8049dadbe0, current_thread: 0xffffff8049c3a2b0, lock owner active on CPU 0x2, current owner: 0xffffff8049dadbe0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.70.16/os fmk/i386/locks_i386.c:427

Backtrace (CPU 3), Frame : Return Address

0xffffff92139db6d0 : 0xffffff80180e953c

0xffffff92139db750 : 0xffffff8018557980

0xffffff92139db790 : 0xffffff80185d2848

0xffffff92139db7e0 : 0xffffff80185d24f0

0xffffff92139db810 : 0xffffff801846c04d

0xffffff92139dba90 : 0xffffff8018459277

0xffffff92139dbae0 : 0xffffff801845bb45

0xffffff92139dbb30 : 0xffffff801845a038

0xffffff92139dbdb0 : 0xffffff80183b1ac2

0xffffff92139dbde0 : 0xffffff8018388549

0xffffff92139dbe70 : 0xffffff801837dcf9

0xffffff92139dbf20 : 0xffffff801837c449

0xffffff92139dbfb0 : 0xffffff80180978f7

BSD process name corresponding to current thread: kernel_task

Model: MacBookPro14,1, BootROM MBP141.0160.B02, 2 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.43f6

Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: USB2.0 Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: USB-C Digital AV Multiport Adapter

USB Device: DYMO LabelWriter 400 Turbo

USB Device: USB3.0 Hub

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

Avail yourself of your free AppleCare, you can call Apple and speak to an advisor. Or bring it in to any Apple Store for a free evaluation.

最后更新：2017-10-10 01:32:02

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