878
人物
cleaning my Macbook
On my Macbook Pro, OS Sierra 10.12.6, I cannot remove malware from Piet2eix3l.
I tried Bitdefender and Adwaremedic.
It appears on Google, Youtube and so on.
Google shows some sites with solutions - always buy a malware cleaner - I don't trust these;
they all look like the same (made by Piet?)
Please help.
Thank you in advance.
Unknown file: /Library/LaunchDaemons/com.MyCouponize.agent.plist
/Applications/MyCouponize/MyCouponize -guid 59664978352609663 -source picpm-1741 -brand MyCouponize -dt 1507806942 -home ~ -tracking_url http:/events.mycouponizemac.com
Adware: /Library/LaunchDaemons/com.MyMacUpdater.agent.plist
2 possible adware files found. [Remove/Report]
/Library/LaunchDaemons/org.tcpdump.chmod_bpf.plist
/usr/local/bin/chmod_bpf
Executable not found!
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
2 orphan files found. [Clean up]
Run the report again and click [Remove/Report] and [Clean up].
Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
Here is the diagnostic report and I have seen some things to alter.
I am pleased with further help.
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-20 15:29:02
Download EtreCheck from https://etrecheck.com
Runtime: 1:46
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Other problem
Description:
malware
MacBook Pro (Retina, 15-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,2
1 2 GHz Intel Core i7 (i7-4750HQ) CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 948
iCloud Quota: 30.98 GB available
Intel Iris Pro - VRAM: 1536 MB
Color LCD 2880 x 1800
APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB30Bus
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.79 GB (105.80 GB free)
Encrypted AES-XTS (Unlocked)
Physical disk: disk0s2 250.14 GB Online
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Mac App Store and identified developers
Unknown file: /Library/LaunchDaemons/com.MyCouponize.agent.plist
/Applications/MyCouponize/MyCouponize -guid 59664978352609663 -source picpm-1741 -brand MyCouponize -dt 1507806942 -home ~ -tracking_url http:/events.mycouponizemac.com
Adware: /Library/LaunchDaemons/com.MyMacUpdater.agent.plist
2 possible adware files found. [Remove/Report]
/Library/LaunchDaemons/org.tcpdump.chmod_bpf.plist
/usr/local/bin/chmod_bpf
Executable not found!
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
2 orphan files found. [Clean up]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.1.1 (26439)) [Lookup]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.1.1 (26439)) [Lookup]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.1.1 (26439)) [Lookup]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.1.1 (26439)) [Lookup]
[not loaded] 6 Apple tasks
[loaded] 180 Apple tasks
[running] 99 Apple tasks
[not loaded] 42 Apple tasks
[loaded] 178 Apple tasks
[running] 99 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 4adb4daf 834cfa51 - installed 2016-08-07) [Lookup]
[running] com.seagate.SeagateStorageGauge.plist (? 502453cc 27724687 - installed 2015-03-11) [Lookup]
[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2016-06-13) [Lookup]
[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2016-05-02) [Lookup]
[running] com.MyCouponize.agent.plist (Shell Script f9b1ab43 - installed 2017-10-12) [Lookup]
[running] com.MyMacUpdater.agent.plist (Shell Script b8cfac92 - installed 2017-10-12) Adware! [Remove/Report]
/Applications/MyMacUpdater/MyMacUpdater
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 36f2fce - installed 2017-10-12) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-26) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-06-22) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-05-02) [Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2016-06-13) [Lookup]
[failed] org.tcpdump.chmod_bpf.plist (? a9f8244f 0 - installed 2016-03-05) [Lookup] - /usr/local/bin/chmod_bpf: Executable not found!
[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2015-02-13) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[running] com.spotify.webhelper.plist (Spotify - installed 2017-10-20) [Lookup]
iTunesHelper Programma (Apple, Inc. - installed 2017-09-15)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Programma - Hidden
(/Applications/Spotify.app)
RealPlayer Downloader Agent Programma
(~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
FlashPlayer-10.6: 27.0.0.170 (installed 2017-10-17) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-29)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-30) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-08-30) [Lookup]
Flash Player: 27.0.0.170 (installed 2017-10-17) [Lookup]
o1dbrowserplugin: 5.41.3.0 (installed 2016-12-18) [Lookup]
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]
Silverlight: 5.1.50901.0 (installed 2017-05-05) [Lookup]
JavaAppletPlugin: Java 8 Update 101 build 13 (installed 2016-08-07) Check version
RealPlayer Plugin: Unknown (installed 2014-07-12) [Lookup]
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-05)
[enabled] Google Analytics Opt-out Browser Add-on - Google, Inc. - https://tools.google.com/dlpage/gaoptout (installed 2016-06-02)
[enabled] racksearch - me (installed 2017-10-12)
Flash Player (installed 2017-10-12) [Lookup]
Java (installed 2016-08-07) [Lookup]
Time Machine not configured!
9% WindowServer
1% kernel_task
0% fontd
0% launchservicesd
0% python
713 MB kernel_task
214 MB Finder
155 MB WindowServer
128 MB cfprefsd
111 MB mds_stores
Top Processes by Network Use: ⓘ
Input Output Process name
47 KB 46 KB apsd
5 KB 22 KB assistantd
18 KB 5 KB mDNSResponder
522 B 354 B netbiosd
432 B 432 B ntpd
Top Processes by Energy Use: ⓘ
10.40 WindowServer
0.36 launchservicesd
0.30 RealPlayer Downloader Agent
0.20 python
4.71 GB Available RAM
1.84 GB Free RAM
3.29 GB Used RAM
2.88 GB Cached files
0 B Swap Used
Software installs (last 30 days): ⓘ
Bitdefender Virus Scanner: 3.9 (installed 2017-09-24)
Fotor Photo Editor: 3.4.0 (installed 2017-10-03)
Bitdefender Virus Scanner: 3.10 (installed 2017-10-05)
Repeatify: 0.17.9 (installed 2017-10-07)
Adobe Flash Player: (installed 2017-10-10)
Paint 2: 5.6.0 (installed 2017-10-17)
Adobe Flash Player: (installed 2017-10-17)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-10-19 08:21:52 com.apple.WebKit.WebContent High CPU use [Open] [Details]
Unknown file: /Library/LaunchDaemons/com.MyCouponize.agent.plist
/Applications/MyCouponize/MyCouponize -guid 59664978352609663 -source picpm-1741 -brand MyCouponize -dt 1507806942 -home ~ -tracking_url http:/events.mycouponizemac.com
Adware: /Library/LaunchDaemons/com.MyMacUpdater.agent.plist
2 possible adware files found. [Remove/Report]
/Library/LaunchDaemons/org.tcpdump.chmod_bpf.plist
/usr/local/bin/chmod_bpf
Executable not found!
com.adobe.ARM.[...].plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Executable not found!
2 orphan files found. [Clean up]
Run the report again and click [Remove/Report] and [Clean up].
Yes, you can remove the adware from within Etrecheck by clicking on the Remove links. I'd also advise removing Bitdefender as per the developer's instructions. No anti-virus or so-called "cleaning" apps are necessary or recommended. They can interfere with Mac's own built-in security. I'm surprised Malwarebytes didn't pick this up?
Thank you very much, this solved my problem and helped me!
I was surprised too, Malwarebytes didn't picked it up, that's why I asked it here; thank you very much!
You are welcome.
最後更新：2017-10-20 23:32:31
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