887
人物
安裝Office2016商業版時遇到閃退，無法完成安裝
我的電腦係統是Windows7專業版。在安裝Office2016商業版時遇到閃退，無法完成安裝。
舊版本的Office套件已經完全刪除。
下麵是安裝log：
Timestamp Process TID Area Category EventID Level Message Correlation
11/16/2017 11:56:27.502 SETUP (0x3764) 0x4430 OfficeTelemetry_RuleProcessing axbjw MediumOTele_ETW_TDC_LoadingRulesStarted {"ETW_EventId": 119, "ETW_Keywords": 4}
11/16/2017 11:56:27.503 SETUP (0x3764) 0x4430 Activity bjtct Medium ActivityStarted {"Name": "Office.Telemetry.LoadXmlRules", "CV": "vuwMGQrA40GFvnei8nVfiA.3.1", "ProcessIdentifier":
"setup.exe_16.0.8528.3000_X86_{190CECBE-C00A-41E3-85BE-77A2F2755F88}"}
11/16/2017 11:56:27.507 SETUP (0x3764) 0x4430 Telemetry Rules Engine bcdgv MonitorableUnrecognized category specified in UlsCategorySeveritySource {"Category": "NexusTenantTokenApphost"}
11/16/2017 11:56:27.513 SETUP (0x3764) 0x4430 OfficeTelemetry_PerfMetrics axbjw MediumRuleFieldNamesImpact {"ETW_EventId": 196, "ETW_Keywords": 128, "cbMemory": 5630, "count": 172}
11/16/2017 11:56:27.519 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry aqkhc MediumInitLogging {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{\"AppVVersion\":\"0.0\",\"Bitness\":\"32\",\"CommandLine\":\"ELEVATED /configure installOfficeBusRet32.xml\",\"ExeVer\":\"16.0.8528.3000\",\"IntegrityLevel\":\"0x3000\",\"Locale\":\"2052\",\"ModulePath\":\"C:\\\\odt\\\\setup.exe\",\"OSVersion\":\"6.1\",\"ProcessType\":\"ODT\",\"ProcessorArch\":\"9\",\"ProductType\":\"1\",\"SecuritySessionId\":\"1\"}"}
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry b0fkw MediumwWinMain {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Unable to set audience Id as bitfield didn't exist"}
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run arql8 Medium Args::ParseArgument: Parsing commandline. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run arqmb Medium Args::Load: Have Admin scenario 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: ELEVATED 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: /configure 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: installOfficeBusRet32.xml 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run aoh7y Medium Args::GetConfigFile: config file: installOfficeBusRet32.xml 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run appfq Medium Args::Load: product release id: none culture: en-us 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8 Click-To-Run apvr9 MediumTrySetUserRegistry::TrySetAttemptGetKey: Setting Attempt Get Key for none 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.521 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry ayef6 MediumTrySetUserRegistry::TrySetLicenseTokenOrKey {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID":
"b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "No key or token found for none"} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.522 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry buhx5 MediumDetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df",
"SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Eligibility Check Skipped."}4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry buhx6 MediumDetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df",
"SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Force C2R or empty."} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry buhya MediumDetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df",
"SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Install Status : {'status':'1'}"}4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8 Click-To-Run aoh76 MediumHandleCommandLineAction::HandleStateAction: Not OOD scenario nor showing ODT help, check for elevation. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8 Click-To-Run aoh8l MediumTryGetElevation::HandleStateAction: Already running from elevated context. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8 Click-To-Run aoh78 MediumHandleCommandLineAction::HandleStateAction: Starting Admin tool scenario. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8 Click-To-Run aoh8d MediumHandleCommandLineAction::HandleStateAction: Start installation with configuration file: installOfficeBusRet32.xml 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.524 SETUP (0x3764) 0x3cf8 Click-To-Run anwvz Medium Configuration::Load: Using config file: installOfficeBusRet32.xml 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.549 SETUP (0x3764) 0x3cf8 Click-To-Run anwvt MediumConfigFile::ParseAddNode: No source path specified. Using default value: 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.549 SETUP (0x3764) 0x3cf8 Click-To-Run anwvu MediumConfigFile::ParseAddNode: Version not specified. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.549 SETUP (0x3764) 0x3cf8 Click-To-Run anwvv MediumConfigFile::ParseAddNode: ForceDowngrade: 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.551 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry bcq00 MediumConfigFile::ParseAddNode {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "16.0.8201.2207", "C2RClientVer": "0.0", "ContextData": "ConfigFile::ParseAddNode: ForceUpgrade: "} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.551 SETUP (0x3764) 0x3cf8 Click-To-Run anwvy MediumConfigFile::ParseAttribute: Value of OfficeClientEdition: 32 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8 Click-To-Run av6ya Medium Configuration::Load: Setting culture to: en-us 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8 Click-To-Run aon8k MediumCabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8 Click-To-Run aon8k MediumCabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8 Click-To-Run aon8k MediumCabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.553 SETUP (0x3764) 0x3cf8 Click-To-Run aodb1 MediumConfiguration::AdjustBaseUrlForLocalSource: Found the version cab at: C:\odt\Office\Data\v32.cab4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.553 SETUP (0x3764) 0x3cf8 Click-To-Run apm49 MediumConfiguration::AdjustBaseUrlForLocalSource: Removing \Office\Data 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.566 SETUP (0x3764) 0x3cf8 Click-To-Run aoh85 MediumAdminConfigure::HandleStateAction: Configuring an install/crosssell scenario. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.570 SETUP (0x3764) 0x3cf8 Click-To-Run aqdco MonitorableTryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\odt. Assuming low cost and proceeding. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.570 SETUP (0x3764) 0x3cf8 Click-To-Run aon8k MediumCabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.570 SETUP (0x3764) 0x3cf8 Click-To-Run aoh9i MediumTryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.695 SETUP (0x3764) 0x3cf8 Click-To-Run a5bqx MediumTransportRetry::ExecuteDownloadFile {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "16.0.8201.2207", "C2RClientVer": "0.0", "ContextData": "Download succeeded {'SourcePath':'C:\\odt\\Office\\Data\\v32.cab','DestinationPath':'C:\\Users\\pax\\AppData\\Local\\Temp\\OfficeC2RA99E5C3B-2766-4599-BD56-998A9C4D2155\\v32.cab','Attempt':'1'}"} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.696 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry boksi MediumTransportRetry::ExecuteDownloadFile {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "16.0.8201.2207", "C2RClientVer": "0.0", "ContextData": "{\"message\":\"Succeeded\",\"result\":\"1\",\"sourcePath\":\"C:\\\\odt\\\\Office\\\\Data\\\\v32.cab\",\"timeElapsed\":\"125\",\"totalRetryCount\":\"1\",\"transportSummaryList\":[{\"apiName\":\"File\",\"failoverDomain\":\"\",\"errCode\":\"\",\"cdnUsed\":\"\",\"keepAlive\":\"0\"}]}"}4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.731 SETUP (0x3764) 0x3cf8 Click-To-Run azffa Medium Descriptor::Load: Reading Available value from descriptor: 16.0.8625.2127 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.731 SETUP (0x3764) 0x3cf8 Click-To-Run azffb Medium Descriptor::Load: Prereq Node exists. Being parsing it. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.731 SETUP (0x3764) 0x3cf8 Click-To-Run azffc Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 16.0 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.733 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry a50p0 MediumTryGetVersionDescriptor::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID":
"b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "Determined version to install {'VersionToInstall':'16.0.8625.2127'}"} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.733 SETUP (0x3764) 0x3cf8 Click-To-Run a4v21 MediumTryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run anwwb MediumIsNativeValidator::CheckPreReq: returning: 1. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run avzz5 MediumIs64BitOnWin32Validator::CheckPreReq: 32bit Office install. No prereq to check. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run an8w1 MediumO15BetaValidator::CheckPreReq: Validator has version descriptor 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run an8w6 MediumO15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run an8xa MediumO15BetaValidator::CheckPreReq: returning: 1. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.766 SETUP (0x3764) 0x3cf8 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.800 SETUP (0x3764) 0x3cf8 Click-To-Run Non Task Error anhmn UnexpectedPrereq::PrereqsFailed {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ErrorCode": 1610, "ErrorType": "1610", "AppVErrorSource": "", "ErrorMessage": "ErrorCodeOnly (failed MsiEnumProducts , Error:0x64a)", "ErrorDetails": "", "ContextData": "OException has occured.
Exiting bootstrapper."} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.800 SETUP (0x3764) 0x3cf8 Click-To-Run aoh88 MediumRunPrereqs::HandleStateAction Prereq check has failed. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.802 SETUP (0x3764) 0x3cf8 Click-To-Run Non Task Error aoh9e UnexpectedHandlePrereqFailure::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID":
"b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ErrorCode": 29, "ErrorType": "", "AppVErrorSource": "", "ErrorMessage": "", "ErrorDetails": "", "ContextData": "Failure has occured with unknown action: 2003589189"} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.802 SETUP (0x3764) 0x3cf8 Click-To-Run aoh71 MediumBootstrapperState::OnError: Error has occured. Go to ExitBootStateMachine. 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.804 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry aoh9f MediumTryShowUI::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "Showing failure UI."} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.805 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry a50py MediumTryShowUI::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "{'ErrorUrl':'https://officeredir.microsoft.com/r/rlidOfficeWebHelp?p1=OCSAC2RBootstrapper&ver=16&clid=1033&helpid=%220-1012-0%22&app=webview','ErrorCode':'0','ErrorSource':'1012'}"} 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:54.317 SETUP (0x3764) 0x3cf8 Click-To-Run aoh72 MediumExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:54.319 SETUP (0x3764) 0x3cf8 Click-To-Run General Telemetry arqpm MediumAdminBootstrapper::Main {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3",
"GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "AdminBootstrapper::Main: Installation came back with -2147418113."}4384C28B-691F-418E-9526-42BED46FFFEF
我不明白為什麼會觸發這個Error?
failed MsiEnumProducts , Error:0x64a
我用Office365支持和恢複助手安裝，也是一樣的結果。
請問我該怎麼辦？
最後更新：2017-11-17 04:04:13
上一篇： 請問如何打開.hwp的文件
下一篇： WIN10更新KB4041691出錯，代碼為0x80070002
- 在桌麵右鍵新建excel/word/PPT時，報錯顯示0x8007007A：傳遞給係統調用的數據
- Word、Excel、PPT等文件類型全部變成ms
- MAC Outlook 2016 總是提醒“Invalid top folder name!”
- OneNote同步出錯，錯誤代碼0xE0000007
- 無法同步筆記 同步您的筆記本時遇到問題。 ( 錯誤代碼: 0xE0000007 )
- office無法激活激活過程中點擊下一步，不斷跳出“無法與服務器聯係，請在幾分鍾後重試。
- 很抱歉，WORD遇到錯誤，使其無法正常工作。因此需要關閉WORD，是否希望我們立即修
- 從WINDOWS LIVE MAIL 2012導出郵件到OUTLOOK 2016提示“初始化mapi時出錯”
- Office 2016pro plus 英文版安裝語言包問題
- onenote顯示同步錯誤，沒有編輯權限