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【外貿技巧】詢盤跟進攻略 - 常見問題
我的回盤已經很完美了，可是買家為什麼還是不回複我呢？
我到底要不要再做跟進呢？
老是“騷擾”買家，他會認為我不禮貌嗎？
在處理業務時，你遇到過這種情況嗎？
我們旺旺群討論中，家居行業的成員----小易，給我們分享了她在處理這類問題上的思路和做法，非常值得借鑒和學習，特此為大家整理如下：
一、回盤出鞘，無人響應，如何趁熱打鐵
如果買家不回複你，我會先分析下原因，一般情況下會再寫封追蹤信給他：
Hope you are fine, my friend.
It is regret that I haven't receive any information from your side. May I have your idea about our offer?
We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!
If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
這一封郵件一出，可以增加20%的買家回複率！
二、不要放棄，70%的機會就在眼前
如果客人還沒有回信，一周後再問客人不回信的真實原因。(一般情況，70%的客人會告訴你他的原因)
Glad to contact you again!
Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you.
I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.
Waiting for your favorable reply soon!
三、不要以為買家兩次不回複你，就是沒戲了，希望在你自己的手中
之後的日子裏，可以嚐試新產品的報價，刺激下客人的神經。我通常是這樣寫的：
Good day!
my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience?
If the products isnot your are expecting,pls advise me your details requirement,I am of service at any time!
但是，不同的客人，我會變換著寫郵件，讓客人知道我們公司，產品的存在．我不會把客人纏得太緊，約十來天給他一封郵件。
我通常這樣回複的：
Dear ***,
Wish you have a nice day!
May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
I am waiting for your reply ASAP.
Best regards
之後的日子裏，可以嚐試新產品的報價，刺激下客人的神經。我通常是這樣寫的：
Good day!
my quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your
earlier convenience?
If the product is not your are expecting,pls advise me your details requirement
I will re-offer ASAP.
I am of service at any time!
但是，不同的客人，我會變換著寫郵件，讓客人知道我們公司，產品的存在．我不會把客人纏得太緊，約十來天給他一封郵件。
我通常這樣回複的：
Dear ***,
Wish you have a nice day!
May I ask whether you have received my quotation?Now I am sending it again,if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.
I am waiting for your reply ASAP.
Best regards
四、最後一步，你真的可以！但是，想成功可不是容易的事情．
Dear sir,
Have you received our quotation of ..., if you have any further question,please don't hesitate to contact us. We are waiting for your comment about our quotation.
We hope that we can establish a good business relationship with you in the nearest future.
Your prompt reply will be appreciate.
回複A：直接去函敦促
Dear ***,
Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods .
We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship!
Best wishes !
回複B： 先寫郵件問清情況，簡單的詢問，如：
HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?
再問何時開L/C 或匯訂金過來.....如客戶沒回複，那你應該(很有必要)打個電話過去問清情況。是價格問題還是臨時發生改變? 客戶是中間商，還在等最終客戶的確認？還是其它問題？然後根據情況做一些措施看能否挽回這一張訂單。
Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend.
Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer).
Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future.
Looking forward to your prompt response,Thanks and best regards,
Yours Faithfully
回複C：如果仍然沒有回音的話，可以在一、兩個月後再寫一封信：
Dear Sir,
Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request.
By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards
分享人：深藍魚 文章地址：https://waimaoquan.alibaba.com/bbs/read.php?tid=726259
最後更新：2016-12-28 06:49:01