718
Office2016商業版 安裝時閃退，Window7專業版係統
我的電腦係統是Windows7專業版。在安裝Office2016商業版時遇到閃退，無法完成安裝。
舊版本的Office套件已經完全刪除。
下麵是安裝log：
Timestamp Process TID Area
Category EventID Level Message
Correlation
11/16/2017 11:56:27.502 SETUP (0x3764) 0x4430
OfficeTelemetry_RuleProcessing axbjw Medium
OTele_ETW_TDC_LoadingRulesStarted {"ETW_EventId": 119, "ETW_Keywords": 4}
11/16/2017 11:56:27.503 SETUP (0x3764) 0x4430
Activity bjtct Medium ActivityStarted {"Name": "Office.Telemetry.LoadXmlRules", "CV": "vuwMGQrA40GFvnei8nVfiA.3.1", "ProcessIdentifier": "setup.exe_16.0.8528.3000_X86_{190CECBE-C00A-41E3-85BE-77A2F2755F88}"}
11/16/2017 11:56:27.507 SETUP (0x3764) 0x4430
Telemetry Rules Engine bcdgv Monitorable Unrecognized category specified in UlsCategorySeveritySource {"Category": "NexusTenantTokenApphost"}
11/16/2017 11:56:27.513 SETUP (0x3764) 0x4430
OfficeTelemetry_PerfMetrics axbjw Medium RuleFieldNamesImpact {"ETW_EventId": 196, "ETW_Keywords": 128, "cbMemory": 5630, "count": 172}
11/16/2017 11:56:27.519 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry aqkhc Medium
InitLogging {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "{\"AppVVersion\":\"0.0\",\"Bitness\":\"32\",\"CommandLine\":\"ELEVATED /configure
installOfficeBusRet32.xml\",\"ExeVer\":\"16.0.8528.3000\",\"IntegrityLevel\":\"0x3000\",\"Locale\":\"2052\",\"ModulePath\":\"C:\\\\odt\\\\setup.exe\",\"OSVersion\":\"6.1\",\"ProcessType\":\"ODT\",\"ProcessorArch\":\"9\",\"ProductType\":\"1\",\"SecuritySessionId\":\"1\"}"}
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry b0fkw Medium
wWinMain {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Unable to set audience Id as bitfield didn't exist"}
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run arql8 Medium Args::ParseArgument: Parsing commandline.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run arqmb Medium Args::Load: Have Admin scenario
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: ELEVATED
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: /configure
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run arql9 Medium Args::GetNextArgument: Next argument: installOfficeBusRet32.xml
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run aoh7y Medium Args::GetConfigFile: config file: installOfficeBusRet32.xml
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run appfq Medium Args::Load: product release id: none culture: en-us
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.520 SETUP (0x3764) 0x3cf8
Click-To-Run apvr9 Medium TrySetUserRegistry::TrySetAttemptGetKey: Setting Attempt Get Key for none
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.521 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry ayef6 Medium
TrySetUserRegistry::TrySetLicenseTokenOrKey {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "No key or token found for none"}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.522 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry buhx5 Medium
DetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Eligibility Check Skipped."}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry buhx6 Medium
DetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Force C2R or empty."}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry buhya Medium
DetermineCentennialInstallEligibility::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "0.0.0.0", "C2RClientVer": "0.0", "ContextData": "Install Status : {'status':'1'}"}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8
Click-To-Run aoh76 Medium HandleCommandLineAction::HandleStateAction: Not OOD scenario nor showing ODT help, check for elevation.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8
Click-To-Run aoh8l Medium TryGetElevation::HandleStateAction: Already running from elevated context.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8
Click-To-Run aoh78 Medium HandleCommandLineAction::HandleStateAction: Starting Admin tool scenario.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.523 SETUP (0x3764) 0x3cf8
Click-To-Run aoh8d Medium HandleCommandLineAction::HandleStateAction: Start installation with configuration file: installOfficeBusRet32.xml
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.524 SETUP (0x3764) 0x3cf8
Click-To-Run anwvz Medium Configuration::Load: Using config file: installOfficeBusRet32.xml
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.549 SETUP (0x3764) 0x3cf8
Click-To-Run anwvt Medium ConfigFile::ParseAddNode: No source path specified. Using default value:
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.549 SETUP (0x3764) 0x3cf8
Click-To-Run anwvu Medium ConfigFile::ParseAddNode: Version not specified.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.549 SETUP (0x3764) 0x3cf8
Click-To-Run anwvv Medium ConfigFile::ParseAddNode: ForceDowngrade: 4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.551 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry bcq00 Medium
ConfigFile::ParseAddNode {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8201.2207", "C2RClientVer": "0.0", "ContextData": "ConfigFile::ParseAddNode: ForceUpgrade: "}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.551 SETUP (0x3764) 0x3cf8
Click-To-Run anwvy Medium ConfigFile::ParseAttribute: Value of OfficeClientEdition: 32
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8
Click-To-Run av6ya Medium Configuration::Load: Setting culture to: en-us
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8
Click-To-Run aon8k Medium CabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8
Click-To-Run aon8k Medium CabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.552 SETUP (0x3764) 0x3cf8
Click-To-Run aon8k Medium CabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.553 SETUP (0x3764) 0x3cf8
Click-To-Run aodb1 Medium Configuration::AdjustBaseUrlForLocalSource: Found the version cab at: C:\odt\Office\Data\v32.cab
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.553 SETUP (0x3764) 0x3cf8
Click-To-Run apm49 Medium Configuration::AdjustBaseUrlForLocalSource: Removing \Office\Data
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.566 SETUP (0x3764) 0x3cf8
Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.570 SETUP (0x3764) 0x3cf8
Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\odt. Assuming low cost and proceeding.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.570 SETUP (0x3764) 0x3cf8
Click-To-Run aon8k Medium CabManager::DetermineCabName: Type:0, Platform:x86, Version:, Culture: -> v32.cab
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.570 SETUP (0x3764) 0x3cf8
Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.695 SETUP (0x3764) 0x3cf8
Click-To-Run a5bqx Medium TransportRetry::ExecuteDownloadFile {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8201.2207", "C2RClientVer":
"0.0", "ContextData": "Download succeeded {'SourcePath':'C:\\odt\\Office\\Data\\v32.cab','DestinationPath':'C:\\Users\\pax\\AppData\\Local\\Temp\\OfficeC2RA99E5C3B-2766-4599-BD56-998A9C4D2155\\v32.cab','Attempt':'1'}"}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.696 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry boksi Medium
TransportRetry::ExecuteDownloadFile {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8201.2207", "C2RClientVer": "0.0", "ContextData": "{\"message\":\"Succeeded\",\"result\":\"1\",\"sourcePath\":\"C:\\\\odt\\\\Office\\\\Data\\\\v32.cab\",\"timeElapsed\":\"125\",\"totalRetryCount\":\"1\",\"transportSummaryList\":[{\"apiName\":\"File\",\"failoverDomain\":\"\",\"errCode\":\"\",\"cdnUsed\":\"\",\"keepAlive\":\"0\"}]}"}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.731 SETUP (0x3764) 0x3cf8
Click-To-Run azffa Medium Descriptor::Load: Reading Available value from descriptor: 16.0.8625.2127
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.731 SETUP (0x3764) 0x3cf8
Click-To-Run azffb Medium Descriptor::Load: Prereq Node exists. Being parsing it.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.731 SETUP (0x3764) 0x3cf8
Click-To-Run azffc Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 16.0
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.733 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry a50p0 Medium
TryGetVersionDescriptor::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "Determined version to install {'VersionToInstall':'16.0.8625.2127'}"}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.733 SETUP (0x3764) 0x3cf8
Click-To-Run a4v21 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run avzz5 Medium Is64BitOnWin32Validator::CheckPreReq: 32bit Office install. No prereq to check.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.745 SETUP (0x3764) 0x3cf8
Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.766 SETUP (0x3764) 0x3cf8
Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.800 SETUP (0x3764) 0x3cf8
Click-To-Run Non Task Error anhmn Unexpected
Prereq::PrereqsFailed {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ErrorCode": 1610, "ErrorType": "1610", "AppVErrorSource": "", "ErrorMessage":
"ErrorCodeOnly (failed MsiEnumProducts , Error:0x64a)", "ErrorDetails": "", "ContextData": "OException has occured. Exiting bootstrapper."}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.800 SETUP (0x3764) 0x3cf8
Click-To-Run aoh88 Medium RunPrereqs::HandleStateAction Prereq check has failed.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.802 SETUP (0x3764) 0x3cf8
Click-To-Run Non Task Error aoh9e Unexpected
HandlePrereqFailure::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ErrorCode": 29, "ErrorType": "", "AppVErrorSource": "",
"ErrorMessage": "", "ErrorDetails": "", "ContextData": "Failure has occured with unknown action: 2003589189"}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.802 SETUP (0x3764) 0x3cf8
Click-To-Run aoh71 Medium BootstrapperState::OnError: Error has occured. Go to ExitBootStateMachine.
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.804 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry aoh9f Medium
TryShowUI::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "Showing failure UI."}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:27.805 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry a50py Medium
TryShowUI::HandleStateAction {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "{'ErrorUrl':'https://officeredir.microsoft.com/r/rlidOfficeWebHelp?p1=OCSAC2RBootstrapper&ver=16&clid=1033&helpid=%220-1012-0%22&app=webview','ErrorCode':'0','ErrorSource':'1012'}"}
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:54.317 SETUP (0x3764) 0x3cf8
Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
4384C28B-691F-418E-9526-42BED46FFFEF
11/16/2017 11:56:54.319 SETUP (0x3764) 0x3cf8
Click-To-Run General Telemetry arqpm Medium
AdminBootstrapper::Main {"MachineId": "eae82b7ac0ba3f4790f3557cacf668df", "SessionID": "b813fd31-c7c4-42a6-b85c-eb156c1b2ba3", "GeoID": 45, "Ver": "16.0.8625.2127", "C2RClientVer": "0.0", "ContextData": "AdminBootstrapper::Main: Installation came back with
-2147418113."} 4384C28B-691F-418E-9526-42BED46FFFEF
我不明白為什麼會觸發這個Error?
failed MsiEnumProducts , Error:0x64a
我用Office365支持和恢複助手安裝，也是一樣的結果。
請問我該怎麼辦？
最後更新：2017-11-17 02:04:01
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