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Troubleshoot audio or video issues
If you're having problems with the audio or video of your upload, try these troubleshooting steps to solve the issue.
Verify your video settings to fix common issuesMaking changes to your video's settings can solve common audio and video issues. Follow these steps to check and change the video's settings.
Open the video in a video editing program
You can use a program like iMovie, Final Cut Pro, or Quicktime Pro. If you uploaded the video from your mobile device, download the video on your desktop computer first.
Use the export dialog to see the video's settings:
- iMovie: Select Share > Export Using QuickTime.
- Finalcut Pro: Select File > Export > Using Quicktime Conversion.
- QuickTime Pro: Select File > Export > Export: Movie to QuickTime Movie.
Verify video settings
Use Options to make sure the video's settings match our recommendations:
Video settings
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- Compression Type: H.264
- Frame Rate: 30 is preferred. 23.98, 24, 25, 29.97 are also acceptable.
- Data Rate: Automatic
- Key Frames: Automatic
- Frame Reordering: Unchecked
- Format: AAC
- Click Show advanced settings and choose Constant Bit Rate as encoding strategy
- Size: Choose the original size of the video
- “Prepare for Internet Streaming”: Fast Start
最後更新：2017-05-23 04:07:53