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How do I cancel a Trade Assurance order?

Before cancelling an order, we recommend you contact your supplier and try to reach a mutual agreement.

If your order has not been paid for yet, you can cancel it online by clicking the “Cancel Order” button in the “All Orders” section of My Alibaba.

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If you have paid for your order, please wait and give our system some time to verify your payment before cancelling the order. It will take 2-3 business days to verify the payment via Credit Card, and 3-7 business days for TT payment. Then your order status will be updated as paid and you can submit a dispute online to apply for a refund. Our professional dispute team will handle your case accordingly.

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最后更新:2017-05-22 21:29:31

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