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Requirements of Submitting Evidence to DHgate
We have streamlined the requirements for buyers’ that need to submit evidence when opening a dispute with sellers’ on DHgate.comPlease adhere to the strict requirements below when submitting evidence, or your evidence will not be accepted.
You may upload a maximum of 4 files in the following formats: JPG, GIF, RAR, PDF, DOC, DOCX, and TXT. Each file must not exceed 5MB. If you wish to submit more than 4 files, please merge the files into either a PDF, DOC or DOCX file formats and upload them simultaneously.
When photos cannot support your claim, please provide clear video footage to clarify the problems you are having with your product(s). If your video file(s) exceeds 4MB, please upload them to your Dropbox account and provide us with the link in order to download the video(s).
To upload your evidence to DHgate, please follow these simple steps.
1) Log in to ‘My DHgate’ account.
2) Click “Refund & Dispute” under Active Orders.
3) Find the order number.
4) Click the link “View Return & Refund” under the “Action” column at the right side of the page.
5) Click the link “Upload evidence”
Here are some useful links for your reference.
How to Upload and Send Video Evidence to DHgate?
What kind of evidence do I need to provide for different claims?
最後更新：2017-05-22 21:35:04
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