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iPad Mini 2 screen frozen halfway through downl...

Hi all,

 

My neighbours iPad Mini 2 was downloading the latest iTunes update when it just froze and it now has a black screen showing the connection lead and the iTunes logo. At the top of the screen in very small letters it says support.apple/ipad/restore

 

I have tried the usual fixes but after several hours nothing, but nothing seems to make it update or even restore.

 

Any advice would be gratefully received.   Bill.

Hey there, rockonbilly.

Thanks for using the Apple Support Communities.

I see that your neighbor's iPad mini 2 was downloading the latest iTunes update when it froze with a black screen. It's now showing the connect to iTunes screen. It's important to make sure that you can get the updates installed, so I'm happy to provide some support. 

I suggest trying the steps in this support article: If you can‘t update or restore your iPhone, iPad, or iPod touch.

Let me know if you have any questions.

Cheers. 

最後更新：2017-09-27 00:41:04

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