71      iPhone_iPad_Mac_apple

我的另一个hotmail被锁了，急

您好！因为2017年9月1日上午的工作期间，我用办公室的电脑登录我的账号，不能正常登录，并提示密码修复。

于是，我做了密码修复，回答了问题，但是收到的邮件：修复失败。后来，又递交了资料，还是失败，并且建议我重新申请账号。。。

这个邮箱对我来说非常重要，上半年期间，频繁有邮件往来，而且里面有重要的信息和附件资料！

希望谁能帮我解决一下？

邮件1：

We recently received a request to recover your Microsoft account *** 因为隐私原因删除电子邮件地址 ***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner. 

We have taken the additional step of blocking your account *** 因为隐私原因删除电子邮件地址 *** until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.

Please submit a new account verification form

At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely as possible. 

> Submit a new form

Helpful tips for filling out another form:

• Answer as many questions as you can.
• Use the information you provided when you created the account, or last updated it.
• Submit the form from a computer you frequently use.
• You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
• Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.

Ready?

> Submit a new form 

Thank you,
Microsoft Support Team

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA

Account recovery request 289178713 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.  Microsoft respects your privacy.  To learn more, please read our Privacy Statement.

邮件2：

Your security is important to us
Recently, we received several requests to gain access to *** 因为隐私原因删除电子邮件地址 ***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

     > Open a new account

With a new account, you’ll be able to use the following services across all of your devices:

• Best-in-class email with unlimited storage at lightning speed and serious security.
• Stay connected with friends and family, see social updates and chat with Facebook friends, and make ordinary moments memorable with video calls.
• Free online storage for thousands of docs and photos, shared your way.

Don’t get locked out again
Once you create a new account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.

     > Open a new account

Thank you

Microsoft Support Team

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA

Account recovery request 289509376 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.